Ruhi Mahajan

As Operations Manager, responsible for managing staffing schedules, overseeing daily operations, training staff, and ensuring patient-centered service delivery. Implemented policies aligned with organizational goals and promoted health packages through marketing initiatives.

Managed front office operations, greeted clients, scheduled appointments, and maintained client records in compliance with HIPAA. Coordinated with therapists to ensure smooth session flow and handled billing processes.

Handled admission inquiries, managed walk-in queries, and performed basic digital marketing on social media platforms. Ensured smooth operations of daycare services.

Cared for after-school daycare children aged 3 to 10 years, facilitating activities such as arts and crafts, quizzes, and sports to promote holistic development.

Educated children aged 3.5 to 4.5 years in a nursery setting. Developed engaging lesson plans and activities to foster learning and development.

Managed box office operations, sold tickets, and assisted customers with seating arrangements while maintaining cash and inventory.

Responded to inbound service calls in a high-volume call center, addressing customer queries related to refunds and PNR changes.

Handled customer calls related to travel GDS systems, providing solutions and maintaining high service quality. Recognized for exceptional customer service.

Updated PNRs and verified credit card information for international corporate clients. Managed email communications effectively.

Provided technical support by selling antivirus software and resolving customer queries related to printers and viruses. Demonstrated strong problem-solving skills.

Completed a 2-year Diploma in Travel and Tourism, gaining essential knowledge and skills in the travel industry, including customer service, travel planning, and tourism management.