YUG BRAMHE
@yugbramhe
Operations Manager with 6+ years improving guest satisfaction through front office excellence.
IndiaWhat I'm looking for
I’m an operations and hospitality professional with 6+ years of experience in front office operations, guest relations, and team management. I focus on delivering dependable customer service while keeping daily operations smooth and measurable.
As an Operations Manager at United 21 Resort, I managed front office and housekeeping operations, supervised reception and guest service staff, and ensured guest satisfaction through complaint resolution. I also maintained reports and log books and handled reservations along with check-ins and check-outs.
Earlier, as a Guest Service Associate at Radisson Blu Plaza, I managed front desk operations and coordinated with housekeeping and maintenance teams. I also bring telecalling, admissions support, and marketing/customer relationship experience, strengthened by clear leadership, communication, and proficiency in MS Excel, MS Word, and PowerPoint.
Experience
Work history, roles, and key accomplishments
Operations Manager
United 21 Resort
Aug 2021 - Sep 2024 (3 years 1 month)
Managed front office and housekeeping operations at United 21 Resort, supervising reception and guest service staff. Handled guest complaints, maintained reservations and logbooks, and ensured smooth check-ins and check-outs.
Guest Service Associate
Radisson Blu Plaza
Jun 2020 - Aug 2021 (1 year 2 months)
Managed guest services and supported front desk operations at Radisson Blu Plaza. Coordinated with housekeeping and maintenance teams to deliver consistent guest service.
Telecalling & Marketing Associate
Jawaharlal Nehru Hotel Management Institute
Provided admissions support through telecalling and marketing activities, supporting customer relationship management. Handled prospective inquiries to assist with enrollment-related communication.
Education
Degrees, certifications, and relevant coursework
M.P. Board
Higher Secondary
Completed Higher Secondary education under the M.P. Board in 2012.
M.P. Board
High School
Completed High School education under the M.P. Board in 2010.
B.S.S. University, Chennai
Diploma in Hotel Management & Tourism, Hotel Management & Tourism
Completed a Diploma in Hotel Management & Tourism (2 years) from B.S.S. University, Chennai.
Availability
Location
IndiaAuthorized to work in
Job categories
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