Open to opportunities

poonam patrick

@poonampatrick

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Experienced retail and operations manager skilled in team leadership and administration.

India

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What I'm looking for

I seek a role with hands-on operational responsibility where I can lead teams, manage administration, improve customer experience, and contribute to process and business growth.

I am an operations-focused manager with hands-on experience running retail showrooms and managing an independent physiotherapy clinic. I have coordinated teams, handled customer service, and overseen daily cash flow and administrative responsibilities.

My background includes roles as Assistant Manager and Admin Head where I supervised staff, managed opening and closing procedures, collected customer feedback, and adjusted offers to improve sales and service. I have also executed HR-related tasks such as screening applications and leading meetings.

I have experience in customer support across e-commerce and service environments, including a short-term customer service role supporting vendors in multiple regions. I bring strong communication, problem-solving, and multitasking skills complemented by practical knowledge of Microsoft Office and web tools.

I am motivated to apply my operational, administrative, and team-management strengths to roles that value reliable execution, customer focus, and opportunities to improve processes and grow responsibilities.

Experience

Work history, roles, and key accomplishments

Current

Admin cum Manager

Current

Andriel Physiotherapy and Chiropractic Therapy Clinic

Jan 2023 - Present (2 years 10 months)

Manage daily clinic operations, cash flow and bookkeeping, client coordination, and business development initiatives in absence of lead therapist to ensure smooth service delivery.

Cash Flow Management Bookkeeping Business Development Scheduling Operations

Customer Service Associate

Sutherland Global Services

Feb 2022 - Jun 2022 (4 months)

Handled vendor and customer mail queries for UK, US and Canada markets, providing customer support and issue resolution across multiple regions.

Customer Support Communication CRM

Admin Head

Techcare Solution Private Ltd

Jan 2017 - Jan 2019 (2 years)

Executed administrative activities including applicant screening, correspondence, meeting facilitation, HR policy participation, and coordination to ensure timely completion of operational tasks.

Administration HR Policies Meeting Coordination Office Management

Assistant Manager

Career Next

Jan 2020 - Present (5 years 10 months)

Managed showroom operations for gents and ladies garments, supervised team, handled customer interactions, opened and closed accounts, and acted in salespersons' absence to maintain daily revenue and service.

Team Supervision Customer Service Inventory Management Cash Handling Sales Operations Merchandising