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RO@ruchitaostwal
People Operations Specialist & Data Analyst with 7+ years of experience.
IndiaAs a dedicated People Operations Specialist and Data Analyst with over seven years of experience, I have honed my skills across various sectors, including education, communication, and digital operations. My journey has been marked by a commitment to enhancing team management and performance tracking, particularly in remote-first environments. I have successfully led initiatives in onboarding, training, and policy communication, ensuring that teams are well-equipped to thrive in dynamic settings.
My expertise in SQL, Tableau, and Power BI has allowed me to build scalable systems that improve operational efficiency. As the founder of LearnOace Academy, I led a team of over 12 remote tutors, managing everything from hiring to performance tracking. My freelance work as a Data & Digital Specialist has further solidified my ability to create impactful dashboards and workflows that drive client success. I am passionate about leveraging AI tools like ChatGPT to enhance learning experiences and streamline processes.
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Work history, roles, and key accomplishments
Regal Associates
Jan 2021 - Present (4 years 10 months)
Trained professionals on email etiquette, speaking skills, and workplace communication. Developed and delivered customized training modules for adult learners.
Leanoace Academy
Jan 2020 - Present (5 years 10 months)
Led a team of 12+ remote tutors, overseeing hiring, onboarding, training, and payroll processes. Drafted academic policies and internal communications while managing employee schedules, tracking performance, and implementing process documentation.
Mphasis
Jan 2016 - Present (9 years 10 months)
Resolved client tickets and supported cross-functional workflows in global time zones. Provided technical assistance and ensured smooth operation of systems.
Degrees, certifications, and relevant coursework
B.E. Electronics & Telecommunication, Electronics & Telecommunication
Completed a Bachelor of Engineering in Electronics & Telecommunication. Gained foundational knowledge in electronic systems and telecommunication principles.
TEFL/TESOL, Business English
Completed a 120-hour TEFL/TESOL certification with a specialization in Business English. Developed skills in teaching English as a foreign language, focusing on professional communication.
Software and tools used professionally
IndiaYou can contact Ruchita and 90k+ other talented remote workers on Himalayas.
Message Ruchita
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