Open to opportunities

Ruchita Ostwal

@ruchitaostwal

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People Operations Specialist & Data Analyst with 7+ years of experience.

India

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What I'm looking for

I am looking for a role that fosters collaboration, values employee engagement, and offers opportunities for professional growth.

As a dedicated People Operations Specialist and Data Analyst with over seven years of experience, I have honed my skills across various sectors, including education, communication, and digital operations. My journey has been marked by a commitment to enhancing team management and performance tracking, particularly in remote-first environments. I have successfully led initiatives in onboarding, training, and policy communication, ensuring that teams are well-equipped to thrive in dynamic settings.

My expertise in SQL, Tableau, and Power BI has allowed me to build scalable systems that improve operational efficiency. As the founder of LearnOace Academy, I led a team of over 12 remote tutors, managing everything from hiring to performance tracking. My freelance work as a Data & Digital Specialist has further solidified my ability to create impactful dashboards and workflows that drive client success. I am passionate about leveraging AI tools like ChatGPT to enhance learning experiences and streamline processes.

Experience

Work history, roles, and key accomplishments

Communication Trainer

Regal Associates

Jan 2021 - Present (4 years 5 months)

Trained professionals on email etiquette, speaking skills, and workplace communication. Developed and delivered customized training modules for adult learners.

Training Communications Public Speaking Curriculum Development Training Delivery

Founder

Leanoace Academy

Jan 2020 - Present (5 years 5 months)

Led a team of 12+ remote tutors, overseeing hiring, onboarding, training, and payroll processes. Drafted academic policies and internal communications while managing employee schedules, tracking performance, and implementing process documentation.

Hiring Onboarding Training Payroll Management Policy Development Performance Tracking Team Leadership Remote Team Management Communication

Tech Support Engineer

Mphasis

Jan 2016 - Present (9 years 5 months)

Resolved client tickets and supported cross-functional workflows in global time zones. Provided technical assistance and ensured smooth operation of systems.

Technical Support Cross Functional Collaboration Workflow Management Operations Troubleshooting

Education

Degrees, certifications, and relevant coursework

Pune University

B.E. Electronics & Telecommunication, Electronics & Telecommunication

Completed a Bachelor of Engineering in Electronics & Telecommunication. Gained foundational knowledge in electronic systems and telecommunication principles.

Asian College of Teachers

TEFL/TESOL, Business English

Completed a 120-hour TEFL/TESOL certification with a specialization in Business English. Developed skills in teaching English as a foreign language, focusing on professional communication.