Prasun Agrawal

I am a detail-oriented learning operations professional with over five years of experience managing academic and training operations across educational institutions. I specialize in LMS administration, curriculum data management, attendance and performance reporting, and stakeholder coordination.

I have led end-to-end learning operations including test paper generation, curriculum updates, and upkeep of student performance records while ensuring timely, error-free reporting. I build Excel-based reports and dashboards (PivotTables, dashboards, data analysis) to track student progress and operational metrics.

I act as a central point of contact between faculty, students, and management, resolving queries and coordinating scheduling, resources, and academic planning. I have maintained internal CRM systems and supported performance-tracking processes to aid informed decision-making by school management.

I bring strong communication, issue-resolution skills, and adaptability to fast-paced environments, with experience supporting cross-cultural stakeholders and working rotational shifts when required. I am passionate about enabling seamless training delivery and operational efficiency using process documentation, escalation handling, and generative AI prompting for content structuring.