I am seeking a senior leadership role in Customer Success or Product Strategy within a SaaS or FinTech organization, where I can utilize my 10+ years of experience driving client retention, product adoption, & team development.
RSLooking for a job
Ruchi Sagar
@ruchisagar
Customer Success Manager, 10 yrs SaaS/FinTech, expert in client relations, product adoption, and team leadership across Asia.
IndiaWhat I'm looking for
A Senior Customer Success Manager with 10 years’ experience in the SaaS and FinTech sectors, known for building client relationships and leading cross-functional teams. My career includes managing client operations for enterprise customers in India, Southeast Asia, and the Middle East, driving product adoption and lifecycle management. I have successfully led remote teams, improved onboarding processes, resolved service escalations, and implemented strategies that reduced churn and increased customer satisfaction. My interests include digital product innovation, analytics, team mentorship, and leveraging emerging business technologies. I am passionate about creating customer-centric solutions, collaborating across teams, and delivering measurable business impact through process improvements and operational excellence. Key achievements include boosting retention rates, accelerating onboarding timelines, and leading successful product rollouts for clients in high-growth markets.
Experience
Work history, roles, and key accomplishments
PL
Senior Customer Success Manager
Perfios Software Solutions Pvt. Ltd.
Aug 2023 - Feb 2025 (1 year 6 months)
Led a team of customer success managers to drive adoption and retention for enterprise clients across India, Asia, SEA and the Middle East; implemented processes that reduced churn and successfully led end-to-end onboarding and go-live of a major client.
KL
Manager - Customer Success
Knight FinTech Research Pvt Ltd.
Jul 2021 - Jun 2023 (1 year 11 months)
Managed product backlog and customer implementations of LOS/LMS platforms for banks, NBFCs and fintechs; coordinated requirements gathering and prioritized features to improve user journeys and customer outcomes.
PL
Customer Success Manager
Perfios Software Solutions Pvt. Ltd.
Jan 2015 - Jun 2021 (6 years 5 months)
Led product managers to launch new features, improved team TAT from 2 hours to 45 minutes via a new evaluation system, and managed client relationships to ensure timely delivery and satisfaction.
PL
Associate Customer Success
Perfios Software Solutions Pvt. Ltd.
Onboarded clients and led client calls to gather requirements and coordinate implementations; maintained SLAs, handled complaint tracking, and performed bank financial data verification and credit analysis.
Education
Degrees, certifications, and relevant coursework
II
ITM Group of Institutions
Master of Business Administration, Finance
2013 - 2015
Grade: 4
Activities and societies: .
Completed an MBA in Finance focusing on financial management and related business subjects.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
IndiaAuthorized to work in
Salary expectations
30k-41k USD
Social media
Job categories
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