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RAVI CHAUHAN

@ravichauhan

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Adept Business Support Engineer with expertise in cloud platforms.

Canada

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What I'm looking for

I am seeking a role that fosters growth, encourages innovation, and values customer-centric solutions.

As a Business Support Engineer at Sitecore Canada, I have honed my skills in enhancing customer satisfaction through expert troubleshooting and efficient problem-solving. My experience spans providing technical support for SaaS-based products, managing customer relationships, and collaborating with cross-functional teams to resolve complex issues. I take pride in conducting root cause analyses and recommending process improvements that have significantly reduced customer complaints.

My technical proficiency includes cloud platforms such as AWS and Azure, along with a strong foundation in programming languages like Python and JavaScript. I have successfully developed and executed test cases for various product features, ensuring smooth deployments and operational efficiency. My commitment to customer service is reflected in my ability to conduct comprehensive training sessions, empowering clients to effectively utilize and customize Sitecore products.

Experience

Work history, roles, and key accomplishments

Business Support Engineer

Sitecore Canada

Nov 2021 - Nov 2024 (3 years)

As a Business Support Engineer at Sitecore, I provided technical support for SaaS products, enhancing customer satisfaction through troubleshooting and problem-solving. I collaborated with cross-functional teams, conducted training sessions, and managed customer relationships while documenting support requests and resolutions.

Technical Support SaaS AWS Azure Customer Service Root Cause Analysis Documentation Training API Integration

Teaching Assistant

Ontario Tech University

Jan 2019 - Dec 2020 (1 year 11 months)

As a Teaching Assistant, I assessed student assignments, prepared classroom materials, and supported student learning objectives through personalized assistance and small-group instruction. I created lesson materials and digital presentations to enhance the learning experience.

Assessments Classroom Management Presentation

Software Engineer

Indo-US Collaboration Group

Jan 2017 - Sep 2017 (8 months)

In my role as a Software Engineer, I collaborated with senior engineers to develop solutions, participated in testing and deployment activities, and documented code and applications. I also provided customer support by resolving technical issues.

Software Development Testing Documentation Customer Support Collaboration

Education

Degrees, certifications, and relevant coursework

Ontario Tech University

Teaching Assistant, Education

2019 - 2020

Assessed student assignments for quality and completeness before submission for grading. Prepared classroom materials to assist teachers with daily instruction and activities. Supported student learning objectives through personalized assistance and small-group instruction.

Ontario Tech University

Master of Science, Computer Science

2017 - 2020

Grade: 3.7+ GPA

Graduated magna cum laude with a strong focus on computer science principles, including software development, database management, and cloud computing.