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Rowa Awad

@rowaawad

Motivated HR graduate with strong customer service skills.

Australia
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What I'm looking for

I seek a role that fosters growth, collaboration, and a positive work culture.

I am a motivated Bachelor of Business graduate specializing in Human Resource Management, eager to contribute to a well-established company. My strong work ethic, determination, and positive outlook enable me to excel both independently and as part of a team. I have a solid foundation in customer service, having managed a high volume of calls and provided exceptional support to members at NRMA.

Throughout my experience, I have honed my skills in communication, time management, and problem-solving. I have successfully coordinated roadside assistance services and maintained organized inventory at Kmart Australia, contributing to consistent sales growth. My empathetic approach to customer inquiries ensures that I deliver solutions that meet their needs while adhering to brand standards.

With a commitment to organizational success and development, I am excited to leverage my academic background and practical experience in a dynamic work environment. I am looking forward to the opportunity to grow professionally and contribute positively to my future employer.

Experience

Work history, roles, and key accomplishments

NR

Roadside Customer Service Representative

NRMA

Jul 2023 - Jan 2025 (1 year 6 months)

Delivered exceptional customer service to NRMA members and non-members, managing 40-70 calls per day. Coordinated roadside assistance services, ensuring timely resolutions for mechanical breakdowns and provided specialized support to business members.

KA

Team Member/Sale Assistant

Kmart Australia

Oct 2019 - Mar 2023 (3 years 5 months)

Maintained organized inventory and curated displays to drive sales growth. Processed POS transactions accurately and provided exceptional customer service by addressing inquiries and complaints.

SE

Show Coupon Seller

Sydney Royal Easter

Apr 2018 - Apr 2018 (0 months)

Operated tills and handled financial transactions while implementing up-selling strategies. Assisted thousands of customers daily with their queries and complaints.

Education

Degrees, certifications, and relevant coursework

Rowa hasn't added their education

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Tech stack

Software and tools used professionally

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Rowa Awad - Roadside Customer Service Representative - NRMA | Himalayas