Open to opportunities

Rostum Santos

@rostumsantos

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Customer support and administrative professional improving order accuracy, documentation, and client satisfaction.

Philippines

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What I'm looking for

I’m looking for a role where I can combine customer support, accurate data entry, and documentation to improve daily operations. I want to grow in systems/process reliability while continuing to support teams through clear reporting and efficient workflows.

I’m an administrative and customer support professional with hands-on experience in data entry, email communication, order processing, and documentation management. In e-commerce, I resolved 50+ weekly customer inquiries through email, chat, and phone, maintained 100% accurate product and order records, and reduced delayed order issues by coordinating with logistics partners.

I also strengthen operational quality through structured reporting—documenting inspection results for 100+ products daily and flagging non-conforming items to reduce defects reaching distribution. As an intern software engineer, I built an automated testing framework that cut software testing time by 50% and improved issue resolution through clear technical documentation and remote collaboration.

Experience

Work history, roles, and key accomplishments

E-Commerce Administrative

Trivera Empire Digital Corp

Mar 2025 - Nov 2025 (8 months)

Resolved 50+ weekly customer inquiries via email, chat, and phone, improving customer satisfaction through clear communication and support follow-through. Maintained 100% data accuracy for product and order records and coordinated with logistics partners to reduce delayed order issues.

Customer Support Email Communication Order Processing Data Entry Logistics Coordination

Quality Control

RM Foods Inc

Sep 2024 - Mar 2025 (6 months)

Documented inspection results and defect reports for 100+ products daily, strengthening production quality monitoring through structured quality documentation. Reduced non-conforming products reaching distribution and maintained accurate inspection logs used for internal process improvement.

Quality Control Defect logging Data Entry Documentation Management

Assistant Software Engineer

OptoGrow Operations Management Services

Sep 2023 - Jan 2024 (4 months)

Developed an automated testing framework that reduced software testing time by 50% and improved system efficiency by cutting manual testing workloads. Improved issue resolution speed by collaborating remotely with cross-functional teams and documenting testing results to track and address recurring problems.

Automated Testing Test Framework System Testing Remote Collaboration Technical Documentation

Office Staff

Municipality of Pulilan

Mar 2014 - Jul 2014 (4 months)

Provided administrative support by preparing documents, organizing files, and assisting daily office operations. Maintained accurate records through basic data entry and archiving, supported email and document distribution, and helped manage office supplies and communication equipment.

Administrative Support document preparation Data Entry Office Coordination Record keeping