Ross Tarazona lopez
@rosstarazonalopez
Customer service and administrative support at Galvanotel S.R.L., resolving inquiries and following up until resolved.
PeruWhat I'm looking for
At Galvanotel S.R.L., I answered customer inquiries and followed up on each request until it was resolved.
I managed email correspondence, writing clear, courteous replies and prioritizing cases by urgency. I also handled customer issues calmly while coordinating with other departments to find solutions.
I kept records and documentation organized so information was easy to find and track, and supported daily administrative operations.
I’m a native Spanish speaker with B2 English and experience supporting customers by email, chat, and WhatsApp. I’m genuinely interested in perfume and helping customers find the right fragrance, and I’m available to work remotely.
Experience
Work history, roles, and key accomplishments
Administrative Assistant & Customer Service
Galvanotel S.R.L.
Jan 2022 - Jan 2026 (4 years)
Answered customer inquiries and followed up on each request until resolved. Managed email correspondence, prioritized by urgency, and coordinated with other departments to find solutions.
Education
Degrees, certifications, and relevant coursework
Udemy
Google Workspace course, Google Workspace
Completed a Google Workspace course on Udemy, currently in progress.
IDAT Institute
Management Assistant, Administrative Support
Pursued a Management Assistant in Administrative Support degree at IDAT Institute.
Tech stack
Software and tools used professionally
Availability
Location
PeruAuthorized to work in
Salary expectations
Social media
Job categories
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