Maria Pia Valverde

I’m a bilingual (English/Spanish) virtual assistant and customer support professional, focused on delivering high-quality service in both legal and customer-facing environments. I support a U.S.-based criminal law firm by managing scheduling, calls, correspondence, and digital records.

In my current role, I handle sensitive legal information with discretion and confidentiality while coordinating client communications. I provide bilingual assistance to help clients stay informed and supported throughout their interactions.

Before that, I strengthened my customer support foundation through remote and international support roles. At Remitly, I resolved account, transfer, and verification inquiries via chat, email, and phone while handling sensitive financial information professionally.

I’ve also contributed to business growth through sales and account support, generating leads and managing client records. Across roles, I rely on strong organization, problem-solving, and teamwork, supported by tools like Google Workspace, Microsoft Office, and CRM software.