Open to opportunities

Mar Aguirrec

@maraguirrec

Customer Support Specialist and Virtual Assistant focused on fast, bilingual solutions via chat, email, and digital support.

Peru

Message

What I'm looking for

I’m looking for bilingual customer support work centered on chat and email (digital tools), where I can resolve issues quickly, keep customers informed, and support a service-focused team with immediate full-time availability.

I’m a Customer Support Specialist and Virtual Assistant with extensive experience delivering fast, effective solutions in in-person environments, call centers, and independent work. I’m responsible, organized, and service-oriented, with strong communication in Spanish and English (intermediate, under intensive training).

I’ve handled calls and real-time issue resolution for airline clients, including baggage, flights, and changes, while managing high-pressure situations. I also bring experience with complaint handling, scheduling and coordination, and front desk/customer reception support.

Right now, I’m actively seeking opportunities focused on chat, email, and digital support—while still being open to phone communication. I have a complete work setup (laptop, stable internet, and headset), full-time availability, and an immediate start, so I can contribute from day one.

Experience

Work history, roles, and key accomplishments

Current

Food Truck Business Owner

Current

Kankawasi

Jan 2013 - Present (13 years 4 months)

Ran a food truck business providing customer service and managing customer orders. Handled basic administration and supported customer retention through consistent service.

Customer Service Order Management Administration Customer Retention Complaint Handling Task Management Communication

Independent Delivery Support

Independent

Jan 2022 - Jan 2025 (3 years)

Managed direct customer service for orders and deliveries, coordinating logistics and handling inquiries. Resolved complaints and maintained ongoing communication with clients.

Customer Service Order Management Delivery Coordination Complaint Handling Email Communication Client Communication Task Management Problem Solving

Customer Support Representative

Konecta Peru

Jan 2021 - Jan 2022 (1 year)

Provided customer service for airline clients (Latam Airlines) by handling calls and resolving issues. Managed baggage, flights, and change requests while supporting customers in high-pressure situations.

Customer Support Real Time Issue Resolution Airline Customer Service Complaint Handling High Pressure Communication Problem Solving Bilingual Support

Customer Service Associate

Shinoni Enterprise

Jan 2019 - Jan 2020 (1 year)

Delivered customer service in an international environment, adapting communication to clients from different cultures. Supported customers with basic-to-intermediate English communication.

Customer Service client support Intercultural Communication English Communication Problem Solving Complaint Handling

Reception Assistant

Felizmente Seguros

Jan 2026 - Present (4 months)

Provided front-desk and general customer support, including processing payments and scheduling appointments. Handled incoming calls and inquiries for a 1-month maternity leave replacement contract.

Customer Service Reception Duties Appointment Scheduling Payments Processing Front Desk Support Complaint Handling Problem Solving