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Karina Cirilo

@karinacirilo

Back Office & Operations Assistant at Netcall - Entel, supporting customer requests and achieving 98% client satisfaction.

Peru

Message

What I'm looking for

I'm looking for remote and flexible work, including part-time, freelance, or project-based opportunities. I value continuous learning and professional growth.

At Netcall - Entel, I provide customer support by phone, email, and chat, handle client requests, and keep records accurate in internal systems. I achieved 98% client satisfaction through friendly service.

In the GEDK – Movistar project, I revised, entered, and validated information in field systems and managed records for the “Dúos y Tríos de Movistar” campaign. I helped reduce management times by 20%.

Experience

Work history, roles, and key accomplishments

Current

Customer Service & Client Support Advisor

Current

Netcall - Entel

Jun 2026 - Present (4 months)

Provided customer support and resolved inquiries via phone, email and chat. Maintained accurate records and achieved 98% client satisfaction.

Customer Service CRM Data Entry Communication Skills Problem Solving

Commercial Credit & Loans Assistant

Campaña Banco Alfin

Oct 2025 - Feb 2026 (4 months)

Managed customer records and processed financial products. Registered and followed up information in the CRM system, completing 100% of campaign objectives.

CRM Data Entry Financial Products Customer Service

Sales & Credit Card Campaign Assistant

Campaña Banco Santander / Tarjeta Oh!

Jun 2025 - Sep 2025 (3 months)

Provided client support related to financial products and handled objections. Contributed to 95% of sales targets.

Sales Customer Service Objection Handling CRM

Back Office Agent - GEDK Project

GEDK – Movistar

Jan 2006 - Dec 2013 (7 years 11 months)

Revised, entered and validated information in field systems. Managed records for the 'Dúos y Tríos de Movistar' campaign and reduced management times by 20%.

Data Entry Data Validation Process Improvement Documentation