Rosie Davis
@rosiedavis
Customer Care and compliance professional delivering high-resolution support with HIPAA-strong accuracy.
United StatesWhat I'm looking for
I’m a dedicated Customer Service professional with over 15 years of experience in high-volume, performance-driven environments. I specialize in inbound call handling and computer system operation, consistently delivering high resolution rates while maintaining strict data security and HIPAA compliance.
As a Customer Care Agent, I answer inbound calls with high professionalism, solving an average of 35-50 customer inquiries per day through active listening and effective telephone system operation. I document detailed interactions and issue resolution progress accurately within enterprise CRM software to maintain 100% data integrity, while navigating complex computer system operation protocols to support diverse callers.
My background also spans security and healthcare support, from REAL ID identification verification and CCTV monitoring to rapid response coordination during emergent situations. Earlier as a Pharmacy Technician, I processed insurance claims using IntercomPlus, ensured strict HIPAA and federal compliance with controlled substances, and utilized precision data keying to fill and dispense 40-50 prescriptions daily.
Experience
Work history, roles, and key accomplishments
Handled 35–50 inbound customer inquiries per day using advanced telephone system operation, resolving issues through active listening and professional support. Documented interactions and resolutions in enterprise CRM software to maintain 100% data integrity and supported HIPAA-secure, high-volume operations.
Security Concierge
Allied Universal
Nov 2021 - Aug 2024 (2 years 9 months)
Verified visitor identification documents and maintained REAL ID-compliant registration processes while ensuring audit-ready records. Monitored surveillance equipment and responded to security/medical emergencies by coordinating rapidly with emergency services.
Security Officer
Psi Security Service
Jul 2020 - Oct 2021 (1 year 3 months)
Operated surveillance cameras and computer alarm systems to detect suspicious activity and maintain site security. Completed daily incident reports and visitor logs using fast, accurate data keying to ensure administrative accuracy.
Processed and scanned 450+ pieces of mail per hour using rapid data keying to maintain 100% throughput accuracy. Verified mail weight and logistics data using computer-linked scales and processing systems during peak seasonal volume.
Operated POS systems to process discounts, rewards, and complex payments while providing accurate, efficient customer service. Resolved cash discrepancies and documented daily financial records to support balanced drawers and audit compliance.
Pharmacy Technician
Walgreens
Apr 2008 - Jan 2010 (1 year 9 months)
Processed insurance claims using IntercomPlus systems while ensuring strict HIPAA compliance and secure handling of sensitive medical data. Filled and dispensed 40–50 prescriptions daily with precise data entry, while managing controlled substances and patient identification with empathy and professionalism.
Education
Degrees, certifications, and relevant coursework
Virginia College
Diploma in Pharmacy Technician, Pharmacy Technician
2007 - 2008
Completed a Diploma in Pharmacy Technician at Virginia College from January 2007 to January 2008.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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