Marquitha West

Assist customers with purchases, inquiries, and problem resolution while operating registers and balancing transactions to maintain accurate cash handling and a positive shopping experience.

Conducted patrols, monitored security systems, and prepared incident reports to ensure property and personnel safety while responding promptly to alarms and security issues.

Monitored entrances, conducted regular patrols, and responded to emergencies, coordinating with law enforcement as needed to maintain site safety and assist employees and visitors.

Performed routine inspections, enforced site safety regulations, and maintained detailed logs of daily activities and incidents to address security concerns effectively.

Resolved complex billing and insurance issues, processed payments and refunds, trained new staff, and updated patient accounts to ensure accurate billing across commercial, workers' comp, and other payers.

Managed patient check-in/check-out, handled multi-line phone systems, performed data entry and insurance verification, and prepared daily census reports for therapists.

Handled inbound and outbound calls for healthcare and service clients, scheduled appointments, processed insurance claims, and managed data entry and distribution of reports.

Enrolled in Criminal Justice studies (ongoing).

High school diploma awarded in 2008 from Miramar Senior High School.

Completed one year of undergraduate studies in Psychology (April 2007).