Yong Q
@yongq
I improve customer onboarding and service operations through troubleshooting, compliance, and process automation.
PhilippinesWhat I'm looking for
I've supported customer and worker experiences at Wonolo, American Express International, Afni Philippines, and Convergys Philippines, resolving complex concerns and keeping service operations moving.
At Wonolo, I reviewed worker documents, managed badging and compliance, monitored daily tasks, and created program processes while identifying ways to automate manual work.
I've handled payment, billing, sales, phone activation, and technical troubleshooting issues, delivering tailored resolutions and making quick decisions when no process existed.
Experience
Work history, roles, and key accomplishments
Championed document review to ensure workers met job requirements. Pioneered and created processes within the program, automated manual processes, and managed badging and compliance.
Managed complex customer concerns on a daily basis, handled payment and billing-related issues, and provided tailor-fit resolutions for every customer.
Customer Sales Representative
Afni Philippines
Jan 2015 - Dec 2017 (2 years 11 months)
Resolved customer concerns with the opportunity to upsell, assessed customer profiles to match products offered, and made quick decisions to service consumers even without set processes.
Customer Services Representative
Convergys Philippines (now Concentrix)
Jan 2013 - Dec 2015 (2 years 11 months)
Handled pre-paid phone activations and ensured devices were ready to use. Performed troubleshooting for product technical issues and made quick decisions to service consumers.
Education
Degrees, certifications, and relevant coursework
Adventist University of the Philippines
Bachelor of Arts, History
2011 - 2013
Pursued a Bachelor of Arts in History with a minor in Political Science from 2011 to 2013.
Manila Adventist Medical Center and Colleges
Bachelor of Science, Nursing
2007 - 2009
Studied Bachelor of Science in Nursing from 2007 to 2009.
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Social media
Job categories
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