Open to opportunities

Rosewyn Ayra Comia

@rosewynayracomia

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Dynamic IT Sales Engineer with a focus on client solutions.

Cyprus

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What I'm looking for

I seek a role that fosters collaboration and innovation, allowing me to leverage my technical expertise to drive customer success and contribute to business growth.

I am a dynamic and solution-oriented IT Sales Engineer with over 4 years of experience in helping businesses identify the right technology solutions to drive growth and efficiency. My ability to translate complex technical concepts into clear business value has enabled me to build strong client relationships and provide excellent pre-sales support. I am known for consistently exceeding sales targets and serving as a reliable bridge between sales and technical teams.

In my current role at So Easy Limassol Insurance Broker, I meet with clients to discuss their technical requirements, analyze customer challenges, and demonstrate how our products can solve their problems. I have achieved a 10% year-over-year increase in sales by identifying new market opportunities and tailoring technical solutions to meet client needs. My collaboration with product development teams has also enhanced product relevance and customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Sales Engineer

Current

So Easy Limassol Insurance Broker

Aug 2021 - Present (4 years 3 months)

Met with clients to understand technical requirements, demonstrating products and preparing customized proposals. Collaborated with sales and engineering teams to close deals and provided after-sales support. Achieved a 10% year-over-year sales increase and enhanced product relevance by integrating client feedback.

Product Knowledge Technical Problem Solving Client Relationship Management Sales Strategy Proposal Development Presentation Skills Negotiation CRM Software

Customer Support Specialist

Teletech Philippines

Oct 2020 - May 2022 (1 year 7 months)

Managed over 10 customer interactions per hour, providing detailed and personalized service to ensure retention and satisfaction. Handled calls, emails, and queries, educating clients on products and services. Improved customer retention by 25% and successfully resolved escalated issues, turning negative experiences into positive reviews.

Customer Service Customer Retention Troubleshooting Communication Skills Data Entry Product Knowledge Conflict Resolution CRM Software

Customer Service Representative

Alorica

Jul 2018 - Aug 2020 (2 years 1 month)

Exceeded target call rates by answering over 10 calls per hour while maintaining a professional and friendly demeanor. Resolved customer questions and concerns via phone, email, and chat, de-escalating issues calmly. Transformed unhappy clients into loyal customers and boosted first contact resolution by 20% through improved product knowledge.

Customer Service Product Education Customer Retention Communication Skills Problem Solving CRM Software FAQ Development Data Management

Education

Degrees, certifications, and relevant coursework

Unknown School

Bachelor of Education, Biology

Studied core concepts of biological science, including various biological systems and theories. Developed skills in educational methodologies and curriculum preparation relevant for teaching biology.