Rosemary Ojah
@rosemaryojah
I build loyal customer relationships through responsive support, onboarding, and issue resolution.
NigeriaWhat I'm looking for
At Finstore Africa, I support merchants across their customer journey, from onboarding and account setup to online store creation, inventory management, and platform adoption. I manage high-volume phone, WhatsApp, and in-person communication, resolve concerns, and maintain follow-up records that strengthen retention.
Previously at Seep Global and Coinnest Africa, I handled customer inquiries, account support, consultations, and sales follow-ups. I helped increase revenue by 30% within six months at Coinnest Africa through targeted customer engagement and sales strategies, while bringing empathy, active listening, and practical problem-solving to every interaction.
Experience
Work history, roles, and key accomplishments
Client Relationship Manager
Finstore Africa
May 2026 - Present (3 months)
Serve as a primary point of contact for merchants, managing high-volume communication via phone, WhatsApp, and in-person. Support onboarding, account setup, and platform adoption while conducting follow-ups and collaborating with internal teams.
Customer Service Representative
Seep Global
Apr 2025 - Mar 2026 (11 months)
Handled customer inquiries, complaints, and service requests, providing timely and professional support. Maintained accurate records and collaborated with team members to resolve complex concerns.
Sales Executive
Ibic Holdings & Investment Ltd (Coinnest Africa)
Sep 2023 - Mar 2025 (1 year 6 months)
Managed relationships with customers, conducting outreach and follow-ups to recommend solutions. Increased revenue by 30% within six months through targeted engagement and maintained accurate records.
Education
Degrees, certifications, and relevant coursework
University of Calabar
Bachelor of Arts, Religious & Cultural Studies
Bachelor of Arts in Religious & Cultural Studies from the University of Calabar, completed in 2015.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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