Open to opportunities

Rosemary Majengo

@rosemarymajengo

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Customer support and administrative professional skilled in remote operations and stakeholder coordination.

Tanzania

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What I'm looking for

I seek a remote or hybrid role in customer support or operations where I can manage client communications, improve processes, and support growth within a collaborative, detail-focused team.

I am a customer service and administrative support professional with hands-on experience in onboarding, client communication, and records management for education and investment clients. I consistently manage schedules, documentation, and stakeholder communications to keep operations running smoothly.

In previous roles I supported onboarding and retention—managing student registrations, coordinating tutors, and acting as a primary contact for parents, as well as acquiring and onboarding investment clients, preparing contracts, and supporting executive operations during early-stage scaling.

I bring strong written and verbal communication, proficiency with email/Chat/WhatsApp, Google Workspace, Microsoft 365, CRM and collaboration tools, and a focus on accuracy, confidentiality, and timely resolution to drive client satisfaction and program growth.

Experience

Work history, roles, and key accomplishments

Strategy and Business Development Assistant

IIA Tanzania

Sep 2025 - Feb 2026 (5 months)

Developed and implemented business growth strategies, built partnerships with key stakeholders, and drove over 25% revenue growth through program and service initiatives.

Business Development Market Research Partnership Building Strategic Planning Project Coordination Stakeholder Management Revenue Growth

Admin and Customer Support

Abba International Tutoring and Leadership Academy

Jan 2022 - Jan 2026 (4 years)

Managed onboarding and registration for students, coordinated lesson timetables and tutor availability, and maintained accurate student records and attendance to ensure high client satisfaction and retention.

Customer Support Onboarding Scheduling Record keeping Google Workspace Notion Communication Remote Support

Sales, Customer Support and Admin

MDM Investment Company Ltd

Jun 2023 - Dec 2023 (6 months)

Acquired and onboarded 10+ investment clients, managed client contracts and payments, coordinated procurement and registration of vehicles, and resolved 75% of client issues within 24–48 hours to support retention.

Sales Client Onboarding Contract Management Customer Support Administrative Support CRM Documentation

Education

Degrees, certifications, and relevant coursework

Tanzania Institute of Accountancy

Bachelor's Degree, Procurement and Logistics Management

2022 - 2025

Grade: 4.6/5.0

Completed a Bachelor's degree in Procurement and Logistics Management with a 4.6/5.0 GPA, focusing on procurement processes, supply chain coordination, and logistics management.