Open to opportunities

Tom Musau Mutua

@tommusaumutua

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Highly skilled Customer Support Specialist with a passion for service.

Kenya

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What I'm looking for

I am looking for a role that values customer experience and offers growth opportunities in a supportive team environment.

I am a dedicated Customer Support Specialist with a proven track record in providing exceptional service across various industries. My strong communication, problem-solving, and interpersonal skills enable me to resolve inquiries and issues promptly and effectively. I thrive in remote work environments, utilizing virtual communication tools to enhance customer experiences.

In my recent role as an Online English Tutor and Virtual School Administrator, I developed customized lesson plans and managed virtual classrooms, ensuring quality education delivery. My experience as a Social Media Manager further honed my skills in content creation and community management, driving engagement and brand awareness for Deco Toys & Bazar.

With certifications in Remote Work Essentials and Virtual Customer Support, I am committed to continuous learning and improvement. I am eager to leverage my technical proficiency and customer service expertise to contribute to a dynamic virtual support team.

Experience

Work history, roles, and key accomplishments

Current

Virtual Community Moderator/Administrator

Current

Muuni Sub-Location

Apr 2023 - Present (2 years 2 months)

Served as a virtual community moderator for online forums and social media groups, facilitating discussions and resolving conflicts. Developed strong problem-solving and conflict resolution skills while fostering a positive and inclusive online environment for members.

Online Forums Conflict Resolution Problem Solving Communication Facilitation

Current

Online English Tutor

Current

Mwangaza English Academy

Sep 2024 - Present (9 months)

Taught English grammar, vocabulary, writing, and conversation skills tailored to Swahili-speaking learners, preparing customized lesson plans and utilizing virtual tools. Oversaw academy operations, including curriculum planning, teacher coordination, and student progress monitoring, while developing engaging online content and coaching learners on communication skills.

Grammar Lesson planning Virtual Tools Curriculum Development Canva Zoom Communication Skills

Social Media Manager & Virtual Administrative Assistant

Deco Toys & Bazar

Jan 2023 - Mar 2024 (1 year 2 months)

Developed and executed comprehensive social media strategies for Deco Toys and Bazaar, creating engaging content for platforms like Facebook, Instagram, and Twitter. Managed community interactions, monitored analytics using tools like Facebook Insights, and planned campaigns to boost brand awareness and sales.

Content Creation Social Media Strategy Community Management Social Analytics Facebook Analytics Instagram Insights Campaign Planning Administrative Support Calendar Management

Virtual Customer Care Support

Royal F&J Limited

Apr 2022 - Dec 2022 (8 months)

Addressed customer inquiries and concerns promptly through virtual channels such as email, live chat, and phone, providing comprehensive product support. Managed order processing, tracking, and fulfillment to ensure timely delivery and high customer satisfaction.