Rosemary Macharia

I am a results-driven and tech-savvy Talent Acquisition Specialist with extensive experience in remote recruitment across nearshore, offshore, and domestic markets. My expertise lies in high-volume hiring and global talent sourcing for various industries, including customer service, IT, sales, and support roles. I am passionate about optimizing recruitment processes, reducing attrition, and enhancing the candidate experience.

Throughout my career, I have successfully built a 25-agent customer service team in under two weeks, exceeding hiring goals and maintaining the lowest attrition rate among my peers. I manage internal transfer and referral programs effectively, ensuring top talent retention and quality hiring. My proficiency in ATS and CRM platforms, such as Monday.com, Indeed, and LinkedIn Recruiter, allows me to streamline recruitment processes and track hiring pipelines efficiently.