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Rosemary Herrera

@rosemaryherrera

Dedicated assistant store manager with strong customer service skills.

United States

What I'm looking for

I am looking for a role that values strong customer service and offers growth opportunities.

I am an experienced assistant store manager with a proven track record in delivering exceptional customer service and enhancing customer satisfaction in fast-paced retail environments. My journey in retail began at Hudson Group, where I honed my problem-solving and communication skills while managing store operations and resolving customer concerns effectively.

At Zumiez, I took on the role of assistant store manager, where I trained and mentored staff in customer service and merchandising. My leadership abilities were further demonstrated as a team leader at Johnston & Murphy, where I led my team to meet sales targets while ensuring top-tier customer service. I am passionate about fostering positive customer relationships and driving loyalty through effective communication and problem resolution.

Experience

Work history, roles, and key accomplishments

CK

Sales Associate

Calvin Klein

Jan 2016 - Jan 2017 (1 year)

Resolved customer concerns using strong communication and conflict management skills. Demonstrated selling experience in a fast-paced, service-oriented retail setting and trained new hires on company procedures.

Education

Degrees, certifications, and relevant coursework

Rutgers University logoRU

Rutgers University

Bachelor of Science, Environmental and Biological Sciences

2021 - 2024

Grade: 108/120 credit hours completed

Pursuing a Bachelor of Science degree in Environmental and Biological Sciences, focusing on ecological and biological research.

Union College logoUC

Union College

Associate in Science, Science

2022 - 2023

Completed an Associate in Science degree, focusing on foundational scientific principles and practices.

Tech stack

Software and tools used professionally

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Rosemary Herrera - Assistant Store Manager - Zumiez | Himalayas