Open to opportunities

Rosemary Herrera

@rosemaryherrera

Message

Dedicated assistant store manager with strong customer service skills.

United States

Message

What I'm looking for

I am looking for a role that values strong customer service and offers growth opportunities.

I am an experienced assistant store manager with a proven track record in delivering exceptional customer service and enhancing customer satisfaction in fast-paced retail environments. My journey in retail began at Hudson Group, where I honed my problem-solving and communication skills while managing store operations and resolving customer concerns effectively.

At Zumiez, I took on the role of assistant store manager, where I trained and mentored staff in customer service and merchandising. My leadership abilities were further demonstrated as a team leader at Johnston & Murphy, where I led my team to meet sales targets while ensuring top-tier customer service. I am passionate about fostering positive customer relationships and driving loyalty through effective communication and problem resolution.

Experience

Work history, roles, and key accomplishments

Assistant Store Manager

Zumiez

Jan 2022 - Jan 2023 (1 year)

Trained and mentored staff in customer service and merchandising. Provided exceptional customer service by addressing inquiries and resolving issues efficiently, maintaining positive customer relationships to drive satisfaction and loyalty.

Customer Service Staff Training Merchandise Problem Solving Communication Leadership

Team Leader

Johnston & Murphy

Jan 2020 - Jan 2021 (1 year)

Led a team to deliver top-tier customer service and meet sales targets. Handled escalated customer situations and provided effective solutions, demonstrating strong communication and leadership skills.

Team Leadership Customer Service Problem Solving Communication Sales Management Conflict Resolution

Key Holder

Hudson Group

Jan 2017 - Jan 2018 (1 year)

Resolved customer concerns using strong communication and conflict-resolution skills. Prepared daily reports on sales activities, inventory levels, and customer feedback while managing store opening and closing procedures.

Customer Service Conflict Resolution Reporting Inventory Management Communication

Sales Associate

Calvin Klein

Jan 2016 - Jan 2017 (1 year)

Resolved customer concerns using strong communication and conflict management skills. Demonstrated selling experience in a fast-paced, service-oriented retail setting and trained new hires on company procedures.

Customer Service Sales Training Communication