Jazlyn Burke
@jazlynburke
I train teams, resolve customer issues, and support efficient retail store operations.
United StatesWhat I'm looking for
I'm supporting store operations at Sunglass Hut, where I train and onboard employees, prepare schedules, maintain records, and help ensure daily staffing coverage.
I've also handled customer service at Lowe's Home Improvement, processing approximately 30 returns per day while resolving concerns in person and by phone. Previously, I supported Bank of America customers through Teletech by resolving high-volume questions, complaints, and account issues while protecting confidential information.
I bring hands-on experience in employee training, customer service, POS systems, cash handling, conflict resolution, and team collaboration.
Experience
Work history, roles, and key accomplishments
Sales Associate/Assistant Store Manager
Sunglass Hut
Nov 2023 - Present (2 years 9 months)
Trained and onboarded new employees on company policies, POS systems, and customer service standards. Prepared employee schedules, coordinated shift coverage, and supported daily operational needs.
Trained new employees on computer systems, store procedures, and customer service expectations. Processed approximately 30 returns per day while maintaining accuracy, organization, and policy compliance.
Customer Service Representative
Teletech
May 2022 - Jul 2022 (2 months)
Resolved high-volume customer questions, complaints, and account issues. Completed account maintenance while working across multiple systems and protecting confidential information.
Education
Degrees, certifications, and relevant coursework
West Virginia University
Bachelor of Science, Business Administration
Pursuing a Bachelor of Science in Business Administration, expected to graduate in May 2025.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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