Roselyn Amrono

Led client benefits accounts by managing benefits administration, renewals, and underwriting while ensuring policy allocation accuracy and compliance. Advised clients on suitable insurance plans, maintained up-to-date CRM records, and resolved complex client needs to improve satisfaction and retention.

Supported benefits administration by maintaining accurate employee records, assisting with policy documentation, and coordinating client communications. Handled inquiries, tracked policy updates, and ensured compliance with internal processes to deliver a seamless client experience.

Provided customer support by responding to inquiries, troubleshooting issues, and resolving concerns efficiently while maintaining professionalism and empathy. Logged customer interactions in CRM systems and processed orders for Internet, TV packages, set boxes, and mobile devices.

Assisted customers through phone calls, emails, and live chat by resolving complaints and providing product and service information. Managed irate customers, processed device orders, tracked shipments, and troubleshot phone and Internet service issues to improve customer satisfaction.

Managed daily front office operations to ensure a smooth workflow and a professional experience for clients and visitors. Supervised staff, coordinated schedules, handled administrative tasks, and partnered with other departments to organize meetings and events.

Represented the brand through events and in-store activations to increase product awareness and customer engagement. Educated customers on product offerings, supported social media campaign content, and contributed to brand loyalty and sales growth.

Promoted products through in-store and digital channels by engaging customers and driving sales. Organized promotional activities, created social media content, and recommended suitable products based on customer needs to build strong relationships.

Led a team of brand ambassadors by providing guidance and training to ensure successful campaign execution. Coordinated marketing activities, conducted market research to identify trends, and collaborated with clients on promotional strategies.

Managed a team executing targeted marketing campaigns focused on customer engagement and brand positioning. Coordinated with sales teams to improve product visibility and campaign effectiveness, analyzed performance data, and provided insights for future improvements.

Pursuing a Bachelor in Real Estate with a major in Real Estate & Property Management.

Completed a Diploma in Real Estate with a major in Real Estate & Property Management.

Completed ICDL training (International Certification of Digital Literacy) through a Certificate in Computer Studies.

Completed secondary education and earned a Certificate of Secondary Education.

Completed primary education and earned a Certificate of Primary Education.