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Rose Kerubo

@rosekerubo

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I optimize IT operations, cloud monitoring, and business systems to reduce downtime.

United States

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What I'm looking for

I'm looking for a role where I can improve IT operations and business systems through cloud monitoring, data-driven reporting, structured change management, and hands-on collaboration with engineering and frontline teams.

At USAA Financial Services, I manage lifecycle support for internal business applications and partner with engineering on Tier 2/3 incidents, reducing mean time to resolution by 28% over two fiscal years.

I migrated legacy tracking tools to Azure-based monitoring dashboards, enabling real-time alerting and reducing unplanned downtime by about 15%. I also use Power BI and SQL to report uptime, ticket volume, and SLA compliance for IT budgets and vendor renewals.

I build practical runbooks and lead hands-on training that improves first-call resolution and digital-tool adoption. Through Prolific, I also evaluate large language model outputs through preference ranking, annotation, quality grading, and structured error tagging.

Experience

Work history, roles, and key accomplishments

Current

IT Systems & Operations Analyst

Current

USAA Financial Services

Jun 2021 - Present (5 years 3 months)

Managed end-to-end lifecycle support for internal business applications, reducing MTTR by 28% and unplanned downtime by 15% through Azure-based monitoring. Developed runbooks and training adopted across 3 departments, and reported KPIs in Power BI and SQL.

IT Operations Incident Management Azure Power BI SQL KPI Reporting Training Change Management

Education

Degrees, certifications, and relevant coursework

University of Texas at San Antonio

Bachelor of Science, Information Technology & Business Analytics

2017 - 2021

Grade: Magna Cum Laude (3.74 GPA)

Activities and societies: Dean's List, 5 semesters; Capstone: localized asset-tracking dashboard

Bachelor of Science in Information Technology and Business Analytics, graduated Magna Cum Laude with a 3.74 GPA. Dean's List for 5 semesters; capstone project involved a localized asset-tracking dashboard that reduced manual reconciliation by approximately 35%.