Rose-ann Guarda

I’m a customer-focused professional with experience in telecommunications and financial services within the BPO industry. I handle inquiries, account updates, billing concerns, and technical issues while delivering solutions that keep customers satisfied.

I assist customers with troubleshooting and identifying appropriate solutions, including credit card account support. I verify customer information and resolve concerns efficiently while maintaining a positive customer experience.

I’m skilled in customer service, account management, and problem-solving, with strong attention to compliance and data privacy standards. I maintain professionalism while managing high call volumes and meeting performance expectations.

My background also includes administrative support through work immersion, where I assisted in maintaining records and daily office operations. I bring an adaptable, detail-oriented approach and a commitment to high-quality service in fast-paced environments.