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Roopadevi Hosakere Rangappa

@roopadevihosakereran

ServiceNow Developer and Technical Lead with 10+ years optimizing ITSM, HRSD, ITOM and CMDB.

Sweden
Message

What I'm looking for

I am seeking a technical leadership role focused on ServiceNow platform development and architecture, opportunities to lead upgrades and integrations, mentor teams, and drive CMDB and ITSM optimizations in a collaborative, growth-oriented environment.

I am a ServiceNow Developer and Technical Lead with over 10 years of hands-on experience in development, administration, and solution design across ITSM, HRSD, CSM, ITOM and ITBM. I have led upgrades, optimized CMDB using refined IRE rules, implemented portals and custom applications, and delivered integrated solutions that improved operational efficiency.

I have designed Business Continuity Management processes in ServiceNow, mentored junior developers, and configured reports, dashboards, and automations to support incident, change, and HR workflows. My background includes working with Discovery, Service Mapping, integration patterns (REST, SOAP, Integration Hub), and front-end technologies like JavaScript, HTML, CSS and AngularJS.

Experience

Work history, roles, and key accomplishments

AM

ServiceNow Developer

AMD

Jul 2016 - Mar 2019 (2 years 8 months)

Developed Service Portal and automated incident and HR processes including Salesforce-to‑ServiceNow inbound integrations, catalog items and SLA configurations to improve service desk efficiency.

TA

System Administrator

Tatasky

Mar 2010 - Jun 2015 (5 years 3 months)

Monitored enterprise systems (HP NNM, HP OMW, BMC Remedy, Control‑M, Citrix), performed daily troubleshooting and produced operational reports to maintain service availability.

Education

Degrees, certifications, and relevant coursework

DB

Dr. AIT Bangalore

Bachelor of Engineering, Engineering

Completed a Bachelor of Engineering degree awarded by Dr. AIT Bangalore in 2009.

Tech stack

Software and tools used professionally

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