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Roopadevi Hosakere Rangappa

@roopadevihosakereran

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ServiceNow Developer and Technical Lead with 10+ years optimizing ITSM, HRSD, ITOM and CMDB.

Sweden

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What I'm looking for

I am seeking a technical leadership role focused on ServiceNow platform development and architecture, opportunities to lead upgrades and integrations, mentor teams, and drive CMDB and ITSM optimizations in a collaborative, growth-oriented environment.

I am a ServiceNow Developer and Technical Lead with over 10 years of hands-on experience in development, administration, and solution design across ITSM, HRSD, CSM, ITOM and ITBM. I have led upgrades, optimized CMDB using refined IRE rules, implemented portals and custom applications, and delivered integrated solutions that improved operational efficiency.

I have designed Business Continuity Management processes in ServiceNow, mentored junior developers, and configured reports, dashboards, and automations to support incident, change, and HR workflows. My background includes working with Discovery, Service Mapping, integration patterns (REST, SOAP, Integration Hub), and front-end technologies like JavaScript, HTML, CSS and AngularJS.

Experience

Work history, roles, and key accomplishments

ServiceNow Developer / Technical Lead

Eli Lilly

Jun 2020 - Sep 2025 (5 years 3 months)

Led ServiceNow development and technical delivery across ITSM, CSM, HRSD and ITOM; optimized CMDB with refined IRE rules, managed upgrades end-to-end, and implemented Walk‑up Portal and BCM to improve continuity and incident handling.

ServiceNow Development CMDB Optimization ITSM ITOM Service Upgrades Portal development Reporting

ServiceNow Developer

Skandia

Apr 2019 - Jun 2020 (1 year 2 months)

Delivered Walk‑up Portal and cleared a 3‑year backlog to enhance ITSM modules; customized change management and configured reports, dashboards, catalog items and inbound email actions to streamline service delivery.

ServiceNow ITSM Walk‑Up Portal Change Management Dashboards Inbound Workflows

ServiceNow Developer

AMD

Jul 2016 - Mar 2019 (2 years 8 months)

Developed Service Portal and automated incident and HR processes including Salesforce-to‑ServiceNow inbound integrations, catalog items and SLA configurations to improve service desk efficiency.

Service Portal HRSD Automation catalog SLA Business Rules

CMDB Consultant

Husky

Jul 2015 - Jul 2016 (1 year)

Designed transform maps and staging tables for bulk CI uploads and maintained CMDB accuracy through reconciliation, reporting and dashboards to improve configuration data quality.

CMDB Design Transform Maps Data Staging CI Reconciliation Reporting Dashboards

System Administrator

Tatasky

Mar 2010 - Jun 2015 (5 years 3 months)

Monitored enterprise systems (HP NNM, HP OMW, BMC Remedy, Control‑M, Citrix), performed daily troubleshooting and produced operational reports to maintain service availability.

Monitoring HP NNM HP OMW Citrix Troubleshooting Reporting