ROOH NEB
@roohneb
Operations leader with 15 years' experience optimizing customer service and logistics.
What I'm looking for
I am an operations-focused team leader with 15 years of multifaceted experience across community development, customer service, banking operations and marine shipchandling. I consistently drive improvements in service delivery, streamline logistics and enforce quality-control procedures to meet organizational goals.
I've led teams of up to 37 people, designed and delivered training programs, and managed cross-functional operational tasks including IT support, documentation, procurement and supply-chain coordination. My work history includes roles in community projects, sales and customer service centers, banking operations and as Operations Head for East-Coast ship supplies.
I bring strong customer-relationship management, people management and process-improvement skills, and I leverage MS Office and technical support abilities to enable efficient operations, compliance and enhanced customer satisfaction.
Experience
Work history, roles, and key accomplishments
Operations Head
Jeyanth Shipchandlers
Nov 2023 - Nov 2025 (2 years)
Led East-Coast operations for ship supplies and related services, streamlined logistics and supply-chain processes to improve delivery times and customer satisfaction, and enforced quality-control and company protocols.
Office Jr. Assistant
Naval Dockyard Co-op Bank Ltd
Dec 2017 - Oct 2023 (5 years 10 months)
Provided cross-departmental administrative and customer support across IT, cards, loans, KYC and deposits, resolved customer queries, maintained confidentiality, and identified process improvement areas.
Senior CSE & Team Leader
Andromeda BPO Pvt Ltd
Jul 2013 - Nov 2017 (4 years 4 months)
Promoted to team leader after strong sales performance; led a team of 37 to exceed quarterly sales targets, managed customer service operations and analyzed performance to drive process improvements.
Field Trainer & Office Clerk
Mumbai Slum Community Development Project
Jun 2010 - Jun 2013 (3 years)
Developed training materials and conducted vocational workshops, coordinated outreach logistics, maintained training records and supported HR compliance for field staff.
Education
Degrees, certifications, and relevant coursework
ROOH hasn't added their education
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Location
Authorized to work in
Job categories
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