Thiago Garcia

I’m a multilingual customer service professional based in Biel/Bienne, Switzerland, with more than 15 years of experience across international customer support, logistics and quality assurance.

Most recently I handled international customer service at Swiss Post (Post CH Netz AG), advising customers on import, export and customs clearance in German, French, Italian and English - resolving tariff disputes, checking customs invoices and coordinating with internal specialists and external partners.

Before that I spent nearly four years as a call agent at Competence Call Center in Biel, handling complex wireless and wireline cases and customer retention calls, and seven years at ETA SA (Swatch Group) in quality assurance and administration, working with SAP and Excel on quality control reporting and production statistics.

Portuguese is my native language; I have C2 German, C1 French and Italian, and B2 English. I completed an 18-month Swiss process management qualification (Prozessfachmann) covering lean management, continuous improvement and production planning, and hold a certified Quality Assistant qualification from SAQ Qualicon.

I am looking for fully remote customer support, customer success or CRM roles where my languages and process background help solve customer problems properly rather than just close tickets.