hiral vagh

I am an experienced Customer Service Representative with nearly a decade of expertise in managing customer queries through various channels, including calls, live chat, and email. My career has been dedicated to resolving customer concerns efficiently while maintaining high service standards and ensuring customer satisfaction. I have a proven track record of managing high call volumes and troubleshooting issues effectively, particularly in the banking and service industries.

Throughout my professional journey, I have worked with renowned organizations such as Teleperformance in Portugal and ICICI Bank in India. At Teleperformance, I provided multichannel customer support, trained new hires, and maintained high customer satisfaction scores. My role at ICICI Bank involved assisting customers with banking queries and ensuring compliance while delivering exceptional service in a fast-paced environment. I take pride in my ability to enhance service efficiency and foster strong relationships with customers.