SSShani Swalehe
@shaniswalehe
Dedicated customer care representative with healthcare management experience.
TanzaniaWhat I'm looking for
I am a reliable and hardworking individual passionate about making a meaningful impact in my profession. With experience in customer care and healthcare management, I am committed to utilizing my skills to contribute to the success of any organization I join.
In my current role as a Customer Care Representative at Off-grid Electric Company, I effectively manage customer inquiries and complaints, ensuring a high level of service and satisfaction. My previous experience as a Health Care Manager at Mount Meru Regional Referral Hospital allowed me to develop strong leadership and organizational skills, overseeing healthcare services and ensuring regulatory compliance.
Throughout my career, I have demonstrated my ability to coordinate projects, manage budgets, and facilitate community participation in decision-making processes. I am eager to take on new challenges that will allow me to further develop my skills and contribute positively to my workplace.
Experience
Work history, roles, and key accomplishments
Customer Care Representative
Off-grid Electric Company
Nov 2021 - Present (3 years 7 months)
Conferred with customers by telephone and in person to provide information about products and services, take orders, and resolve complaints. Maintained detailed records of customer interactions and transactions, ensuring appropriate changes were made to resolve problems.
Health Care Manager
Mount Meru Regional Referral Hospital
Nov 2020 - Mar 2021 (4 months)
Assisted the Hospital Management Team in administration and management of health services, ensuring regulatory compliance for the facility. Developed and implemented goals focused on efficiency and quality of care, while also managing budgets and overseeing staff recruitment.
Ward Executive Officer (WEO)
Arusha District Council
Nov 2017 - Jan 2018 (2 months)
Managed and coordinated government initiatives and projects within the ward, supervising Mtaa Executive Officers and facilitating community participation in decision-making. Developed and implemented ward development plans, monitored local tax collection, and ensured provision of essential social services.
Education
Degrees, certifications, and relevant coursework
MUMzumbe University
Bachelor in Health System management, Health System Management
Completed a Bachelor's degree in Health System Management. The curriculum focused on the administration and management of health systems.
L(Local Government Training Institute (LGTI)
Diploma in Local Government Administration, Local Government Administration
Obtained a Diploma in Local Government Administration. This program provided foundational knowledge in local governance and public administration.
Edmund Rice Simon Secondary School
Secondary Education, General Studies
Completed secondary education at Edmund Rice Simon Secondary School. Focused on a broad curriculum to prepare for higher education.
St.Thomas Primary School
Primary Education, General Studies
Completed primary education at St. Thomas Primary School. Gained fundamental knowledge and skills in various subjects.
Tech stack
Software and tools used professionally
Availability
Location
TanzaniaAuthorized to work in
Job categories
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