Ronald Coley
@ronaldcoley
Executive Assistant and Virtual Assistant focused on systems, email, and customer support excellence.
United StatesWhat I'm looking for
I’m a hands-on Executive Assistant with 2+ years of executive support experience and 1 year as a Virtual Assistant, plus 7+ years of customer support experience. I bring a passion for learning and helping teams grow through reliable organization, clear communication, and process improvement.
In my current roles, I structure and maintain weekly email newsletters, edit and maintain website pages, and build weekly donation reports and letters. I also organize multiple email accounts and create SOPs for executives so systems run smoothly and time is used effectively.
I coordinate daily office emails and calendar events, produce monthly staff reports, and keep client files organized and updated. I’ve also worked as a Claims Specialist handling cellular insurance claims, filing claims for callers, and upselling additional insurance packages—so I can support customers with accuracy, urgency, and professionalism.
Experience
Work history, roles, and key accomplishments
Virtual Executive Assistant
Congregation B'nai Israel (CBI)
Sep 2022 - Present (3 years 9 months)
Structure and maintain weekly email newsletters, and edit/maintain website pages. Build weekly donation reports/letters and create SOPs for executives to manage systems and accounts.
Virtual Executive Assistant
MOSES Action
Sep 2022 - Present (3 years 9 months)
Manage daily email intake and organization, and edit/maintain multiple websites. Organize and monitor monthly staff meetings and take meeting notes.
Virtual Executive Assistant
DreamTree Project
Aug 2022 - Present (3 years 10 months)
Coordinate daily office email and calendar activities, and produce monthly staff report documents. Keep client files organized and updated, and advise on backend system improvements.
Claims Specialist
Handled insurance claims for cellular devices through Asurion (affiliated with Verizon Wireless). Filed claims for callers and upsold additional insurance packages during calls.
Customer Service Representative
Omni
Provided inbound customer support for TurboTax online as an independent contractor. Answered product questions and assisted with minor tax questions during calls.
Education
Degrees, certifications, and relevant coursework
Southern New Hampshire University
Bachelor's degree, Computer Programming
2021 -
Pursuing a bachelor's in Computer Programming at Southern New Hampshire University via remote study starting in July 2021.
Availability
Location
United StatesAuthorized to work in
Job categories
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