Open to opportunities

Eunice Delos Reyes

@eunicedelosreyes

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Customer service and logistics coordinator delivering accurate, timely shipments and exceptional client support.

Philippines

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What I'm looking for

I seek a role combining customer support and logistics where I can manage shipments, improve processes, and deliver high customer satisfaction in a fast-paced team.

I am a resourceful, tech-savvy customer service and logistics professional with over 3 years of hands-on experience in client support, shipment handling, and end-to-end logistics coordination.

At ShipNow, I oversaw inbound and outbound shipments, coordinated with carriers and clients to meet strict delivery timelines, and handled 40+ weekly shipments with a 98% on-time delivery success rate.

While at T‑Mobile, I delivered technical and product support across chat, email, and phone, maintained a 95% First Call Resolution and 95%+ CSAT, and collaborated with Tier 2 teams to resolve advanced technical issues.

I thrive in fast-paced environments, adapt quickly to CRM systems and tech tools, and am commended for problem-solving, ownership, and working independently under pressure to ensure customer satisfaction.

Experience

Work history, roles, and key accomplishments

Logistics Coordinator

ShipNow Logistics

Jan 2023 - Jan 2025 (2 years)

Oversaw inbound and outbound shipments, coordinating with carriers and clients to achieve 98% on-time delivery and maintained logistics documentation and reporting to ensure timely execution.

Carrier Management Documentation Shipment Tracking Reporting Cross Functional Communication Problem Solving Time Management

Customer Service Representative

T-Mobile

Jan 2021 - Jan 2023 (2 years)

Delivered technical and product support across chat, email, and phone, achieving 95% First Call Resolution and maintaining 95%+ CSAT through effective troubleshooting and escalation management.

Customer Support Technical Troubleshooting Escalation Management CSAT Communication