Diana Mukane
@dianamukane
Customer success specialist focused on customer experience, process improvement, and team training.
LatviaWhat I'm looking for
I am a dedicated customer success and service professional with experience across call centers, travel services, and on-site operations, focused on improving customer experience and operational efficiency.
I have led training for new employees, managed call center operations, and coordinated cross-team solutions to resolve customer complaints and service issues.
My background includes customer consulting, email and phone support, handling non-standard situations, and managing damage applications and resolution processes while working closely with company leadership.
I bring strong analytical thinking, communication, and time-management skills, high motivation to learn, and hands-on experience with CRM, collaboration, and marketing tools to drive measurable improvements.
Experience
Work history, roles, and key accomplishments
Customer Service Manager
PRO BRO Express Car Wash
Apr 2025 - Present (7 months)
Manage call center operations, analyze customer requests and complaints, coordinate damage claims resolution, train staff, and collaborate with the country manager to optimize company growth.
Customer Success Specialist
AirGuru Latvia
Dec 2024 - Feb 2025 (2 months)
Provided customer consulting and support for travel bookings, processed emails, handled non-standard situations, prepared and sent travel offers and documents, and managed online check-ins.
Employee of Expert Group
Transcom Tele2 Latvia
Dec 2022 - Aug 2024 (1 year 8 months)
Trained new employees, handled customer emails and outgoing calls, resolved IT and service/contract issues, and proposed process improvements to enhance team performance.
Education
Degrees, certifications, and relevant coursework
GCGoogle / Coursera
Online Course Certificate, Digital Marketing
2024 - 2024
Completed the 'Attract and Engage Customers with Digital Marketing' online course via Coursera.
GCGoogle / Coursera
Online Course Certificate, Digital Marketing and E-commerce
2024 - 2024
Completed the 'Foundation of Digital Marketing and E-commerce' online course via Coursera.
Līvānu novada vakara (maiņu) vidusskola
Secondary Education Certificate, General secondary education
Completed general secondary education at Līvānu novada vakara (maiņu) vidusskola.
Daugavpils dizaina un mākslas vidusskola
Vocational/Secondary Diploma, Interior Design
Studied interior design at Daugavpils dizaina un mākslas vidusskola.
Tech stack
Software and tools used professionally
Availability
Location
LatviaAuthorized to work in
Job categories
Skills
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