Viktorija Trojana

Organized and supervised daily restaurant operations, recruited, trained and scheduled staff, and improved customer service quality while ensuring hygiene and safety compliance.

Operated slot machines and bar services, managed cash register and financial documentation, and supervised visitors while advising on machine operation and serving drinks according to standards.

Provided customer service and maintained financial records and cash register, issued plastic cards and controlled game hall areas to ensure smooth operations.

Managed staffing for a structural unit including selection, attraction, training and development of personnel, and prepared performance evaluations and reports.

Managed store operations including bill of lading processing, goods receipt, work planning, inventory checks and goods ordering to maintain stock accuracy.

Provided customer information and support by phone, handling BPO tasks and resolving client inquiries efficiently.

High school diploma obtained from Ventspils Evening School, completed in 2014.