Open to opportunities

Rolando M

@rolandom

Virtual Assistant and Social Media Manager helping brands grow with engaging content and organized, data-backed operations.

Philippines

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What I'm looking for

I’m looking for a remote role where I can manage social media and administrative workflows, create engaging content, and deliver clear data-backed reporting—working with a supportive team that values organized systems and consistent communication.

I’m a Virtual Assistant and Social Media Manager with 4+ years of experience supporting customer operations, digital content, and administrative workflows. I combine strong communication with organized systems to keep campaigns, tasks, and deadlines moving smoothly.

In social media work, I create carousel and branded graphics, write and optimize content, edit short-form videos, and manage scheduling and audience engagement. I’ve produced 10–15 AI-assisted short-form videos weekly, designed 50+ branded graphics and carousel posts, and supported planning and campaign execution to meet remote team deadlines.

I also bring quality and analytics thinking from content moderation and operations roles—reviewing 200+ digital records daily, compiling weekly trend summaries, and maintaining strict confidentiality and compliance. Whether I’m building a responsive website in IONOS or delivering data-backed recommendations after market research, I aim to help businesses grow through consistent, brand-safe execution.

Experience

Work history, roles, and key accomplishments

Virtual Assistant Internship

Virtualasting Agency (Virtual Assistant University)

May 2026 - Jul 2026 (2 months)

Completed a 6-week virtual assistant training and a one-month client internship, supporting a real startup end-to-end. Built a responsive business website using IONOS and conducted market research to recommend next steps for content and growth.

Social Media Management Content Strategy Market Research client support Website Building (IONOS)Reporting Trend Analysis

Virtual Assistant Intern

Hazelle Marie Tacud

Apr 2026 - May 2026 (1 month)

Produced 10–15 AI-assisted short-form videos weekly while meeting production deadlines. Designed 50+ branded graphics and carousel/promotional assets, supporting content planning and campaign execution across social platforms.

Short Form Video Production Graphic Design Carousel Posts Content Planning Campaign Execution

Trust & Safety Associate

Accenture PH

Sep 2025 - Apr 2026 (7 months)

Reviewed and analyzed 200+ digital records daily to ensure data accuracy and consistency. Identified policy and compliance issues, compiled weekly reports/trend summaries, and maintained strict confidentiality under high daily volume.

Content Moderation Quality Assurance Reporting Trend Analysis Confidentiality Attention To Detail

Customer Service Rep (eCom)

Intouch CX

May 2025 - Sep 2025 (4 months)

Managed 80+ inbound customer interactions daily, resolving inquiries, orders, and account concerns. Contributed to sales through upselling and tailored recommendations, while efficiently handling delivery/return/account issues to maintain customer satisfaction.

Customer Service E commerce Support Delivery & Returns Support Customer Satisfaction Problem Solving

Collections Operations Advisor

Concentrix

Dec 2024 - Feb 2025 (2 months)

Managed and reviewed 300+ daily financial transaction records, ensuring accuracy and compliance. Investigated and resolved data discrepancies, updated internal systems with account activity/documentation, and supported reliable reporting and data integrity.

Collections Operations Data Reconciliation Compliance Documentation Internal Systems Reporting Data Integrity

Customer Care Specialist

Quantrics Inc

May 2024 - Dec 2024 (7 months)

Handled 100+ daily customer interactions across phone, chat, and email, providing accurate product and policy information. Resolved complaints efficiently through clear communication and problem-solving to improve customer satisfaction.

Customer Care Complaint Resolution Problem Solving Communication Customer Satisfaction

Technical Support Representative

Alorica Incorporated

May 2022 - Apr 2024 (1 year 11 months)

Provided 200+ daily technical and account support interactions via phone, chat, and email. Resolved billing, network, and service issues and maintained troubleshooting/documentation habits under high-volume conditions.

Technical Support Troubleshooting Billing Support Network Support Documentation High Volume