Jobinthod Hezron User

Assisted newly hired freelancers throughout the onboarding process, responding to inquiries via email and chat with professional communication. Prepared onboarding reports and documentation while supporting workflow improvements through organized records.

Handled customer inquiries across multiple communication channels and resolved concerns while maintaining high customer satisfaction. Updated customer records and documented interactions accurately while following company procedures and service standards.

Managed content planning and publishing schedules, coordinating with graphic designers to produce marketing materials. Supported customer engagement through social media and helped increase brand visibility and customer inquiries through strategic content planning.

Provided professional customer support in a high-volume call center environment and achieved top team recognition based on performance metrics. Maintained accurate records of customer interactions and delivered clear, correct information while meeting productivity goals.

Supported administrative and production activities and helped organize materials for media segments. Participated in communication and coordination tasks in a professional environment with attention to detail.

Earned a Bachelor of Arts in Communication from the University of Baguio.

Studied Events Management Services (NC III) at the University of Baguio.

Attended Philippine Nazarene College in 2021.