Open to opportunities

Kim Nicole Ortega

@kimnicoleortega

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Entry-level virtual assistant skilled in admin support, customer service, and AI tools.

Philippines

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What I'm looking for

I’m looking for a remote-friendly role where I can support day-to-day operations with email/calendar management, organized data entry, and responsive customer support—using tools like Google Workspace and AI to stay proactive, accurate, and efficient.

I’m a detail-oriented, tech-savvy graduate with hands-on experience streamlining administrative tasks through email management, calendar management, data entry, and organized file handling. In my OJT, I supported document filing, data encoding, and records management while coordinating office activities and handling public inquiries professionally.

Since 2020, I’ve managed a family printing business’s Facebook page by responding to 30+ customer inquiries weekly, creating promotional content with Canva, and supporting order processing and client coordination. I also run my own online services as a freelance assistant, communicating with clients to deliver accurate solutions, tracking tasks independently, and maintaining timely delivery—especially in fast-paced, remote work environments.

Experience

Work history, roles, and key accomplishments

Current

Social Media Manager

Current

Family Business - Printing Services

Jan 2020 - Present (6 years 5 months)

Managed Facebook page operations, responding to 30+ customer inquiries weekly and maintaining timely, professional communication. Created and posted Canva promotional content, processed orders, and coordinated with clients to ensure accurate fulfillment and customer satisfaction.

Data Entry Order Processing Canva Client Coordination Time Management

Online Services Assistant

Own Business

Jan 2021 - Jan 2024 (3 years)

Handled online service requests including document processing and digital assistance, keeping records organized and delivering tasks on time. Communicated with clients to understand needs, produced accurate solutions that generated repeat customers, and managed independent task tracking and scheduling.

Client Communication Document Processing Digital Assistance File Organization Task Management Data Entry Record keeping Time Management Customer Service

On-the-Job Trainee

PNP, BJMP, BFP

Assisted with administrative tasks including document filing, data encoding, and records management to ensure accuracy and confidentiality of sensitive information. Coordinated daily office activities, supported report preparation and scheduling, and handled public inquiries with clear, professional customer service.

Administrative Support Data Entry Records Management Customer Support Confidentiality Scheduling Public Inquiries