Open to opportunities

Roland Ogbeda

@rolandogbeda

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IT Support & Network Engineer specializing in resilient enterprise networks, security, and fast SLAs.

Nigeria

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What I'm looking for

I’m looking for a team where I can optimize enterprise networks, resolve complex tickets fast under SLAs, and strengthen security—while communicating clearly with users and owning migrations and reliability improvements end-to-end.

I’m a results-driven IT Support & Network Engineer focused on deploying, maintaining, and troubleshooting enterprise-level IT infrastructure. Since 2021, I’ve managed Cisco switches and routers, reducing network downtime by 15% through proactive traffic monitoring and VLAN segmentation, while keeping service quality high under tight SLAs.

I bridge technical complexities and non-technical users to deliver exceptional support—resolving 40+ Tier 2/3 helpdesk tickets weekly via ServiceNow and sustaining a 98% CSAT rating. I’ve also co-led the migration of on-premise Active Directory to Azure AD for 200+ users, deployed automated security patches and endpoint protection across 150+ workstations, and improved onboarding support by deploying 100+ devices and building internal knowledge base articles.

Experience

Work history, roles, and key accomplishments

Current

IT Support & Network Engineer

Current

Kristmede

Nov 2021 - Present (4 years 7 months)

Managed and configured Cisco switches/routers, reducing network downtime 15% through proactive traffic monitoring and VLAN segmentation. Co-led migration of on-prem Active Directory to Azure AD for 200+ users, resolved 40+ Tier 2/3 tickets weekly on ServiceNow with 98% CSAT, and deployed security patches/endpoint protection across 150+ workstations.

VLAN Active Directory ServiceNow Endpoint Security Network Monitoring

IT Helpdesk Technician

Gems Consulting

Jan 2020 - Present (6 years 5 months)

Provisioned, configured, and deployed 100+ laptops, desktops, and mobile devices for employee onboarding. Diagnosed and resolved hardware/software issues for local and remote users, created 20+ knowledge base articles to reduce repeat ticket volume by 10%, and managed daily backups with monthly restoration tests.

Printer Support Knowledge Base Management Backup Testing