Open to opportunities

Dominic Simon

@dominicsimon

Message

Experienced IT professional specializing in data center, network administration, and systems support.

Nigeria

Message

What I'm looking for

I seek an infrastructure or data-center focused role where I can lead migrations and optimizations, mentor teams, enforce security and run reliable, scalable IT operations.

I am a results-driven IT professional with extensive experience administering and supporting information systems, WAN/LAN networks, and data center environments. I have a proven track record diagnosing complex problems and delivering effective technical solutions across enterprise environments.

My background includes hands-on work with Cisco routers and switches, Windows and Linux server platforms, virtualization and backup systems, plus administration of Active Directory, SharePoint, SAP and Microsoft 365 services. I have led migrations, audits, vulnerability management, and IT projects while maintaining high user satisfaction and compliance standards.

I take pride in mentoring junior engineers, documenting processes, and implementing policies and best practices that improve uptime and security. I seek roles where I can apply broad infrastructure expertise to optimize operations and support business growth.

Experience

Work history, roles, and key accomplishments

Current

Field Technician

Current

Kinettix, Inc.

Jan 2023 - Present (2 years 9 months)

Manage and maintain Amazon datacentre infrastructure in Nigeria, improving availability through monitoring, troubleshooting, and documentation of servers, storage, networking, and power/cooling systems.

Data Center Operations Networking Monitoring Troubleshooting Documentation Incident Response Capacity Planning

Current

Senior Technical Support Engineer

Current

Tek Experts

Oct 2021 - Present (4 years)

Provide tiered technical support via phone/email/chat, diagnose and remediate escalated cases, maintain case documentation, and mentor junior engineers to meet SLAs and customer commitments.

Technical Support Troubleshooting Incident Management Mentoring Escalation Management Ticketing Systems

Field Engineer

Invention Technology Ltd

Sep 2024 - Jan 2025 (4 months)

Performed OS and user-data migrations for WIPRO/Diageo devices, wiping Diageo OS, installing Tolaram OS, migrating Microsoft accounts and applications, and deploying required software across endpoints.

Imaging Data Migration Endpoint management Installation Active Directory

Information & Communication Manager

Champion Breweries Plc

Jan 2016 - May 2021 (5 years 4 months)

Led IT operations and infrastructure for Heineken subsidiary, managing network and server compliance, backups, Active Directory, SharePoint and SAP administration, and delivering IT policy, audits and projects to improve availability and security.

Network Administration Active Directory Backup SharePoint)WSUS SEP Management IT Infrastructure Policies IT Audit

Sales Representative

Champion Breweries Plc

Jan 2015 - Jan 2016 (1 year)

Managed outlet inventories, supervised promo activities, recruited distributors and outlets, and produced daily and monthly sales reports to support distribution and sales growth.

Sales Operations Inventory Management Distributor Onboarding Reporting

IT Technician

Champion Breweries Plc

Jan 2011 - Dec 2015 (4 years 11 months)

Provided hardware and application support, installed Lotus Notes and Symantec, managed backups (tape), supported SCCM, Hyper-V, file servers and network printers, and performed daily system and user support tasks.