emily forsythe
@emilyforsythe
Global Enablement Program Leader with 15+ years in SaaS training.
United StatesWhat I'm looking for
With over 15 years of experience in building and scaling training programs for SaaS sales teams across EMEA, APAC, and North America, I have a proven track record of designing competency models, onboarding pathways, and global certification programs. My journey began as a communication coach at iSpring Solutions, where I grew into a global enablement leader, helping the company transition from a small startup to a global B2B SaaS powerhouse.
In my current role as Global Enablement & Curriculum Manager, I lead the development of certification programs and facilitate sales methodology training. I am passionate about leveraging data analytics to drive continuous improvement in training effectiveness. My collaborative approach ensures alignment with product and engineering teams, enhancing the relevance of our training content. I thrive on mentoring regional trainers and adapting programs for cultural relevance, ensuring our global teams are equipped for success.
Experience
Work history, roles, and key accomplishments
ISGlobal Enablement & Curriculum Manager
iSpring Solutions
Jan 2023 - Present (2 years 7 months)
Grew from communication coach to global enablement leader over 15 years, helping scale iSpring from a small startup into a global B2B SaaS company. Built and managed certification programs with tracked assessments, role-play evaluations, and feedback loops.
ISCross-Functional Enablement Consultant
iSpring Solutions
Jan 2019 - Dec 2023 (4 years 11 months)
Owned enablement strategy and training delivery for Sales, Support, Marketing, and UX during global expansion. Created sales playbooks, objection guides, and onboarding tracks for EMEA, APAC, and NA teams.
ISEnablement, Training & QA Architect
iSpring Solutions
Jan 2014 - Dec 2018 (4 years 11 months)
Built core onboarding and enablement programs during rapid growth, including scripts, walkthroughs, tone guides, and internal FAQs. Introduced scalable QA systems and coaching rubrics; reviewed thousands of calls to identify skill gaps and inform training.
Freelance English Instructor
iSpring
Jan 2010 - Dec 2014 (4 years 11 months)
Delivered 1:1 and group English instruction and cross-cultural training for global teams in NYC and abroad. Advised Sales, Support, and Marketing on client-facing messaging and tone.
Education
Degrees, certifications, and relevant coursework
TUThe Ohio State University
B.A. in International Studies, International Studies
Grade: Magna Cum Laude
Graduated Magna Cum Laude with a Bachelor of Arts in International Studies. Completed minors in French and English, gaining a comprehensive understanding of global affairs and language proficiency.
ALAmerican Intercontinental University – London
Fine Arts/Photography, Fine Arts/Photography
Participated in a year-long study abroad program focusing on Fine Arts and Photography. Developed skills in visual arts and gained international exposure.
Institute Lyonnaise – Lyon
French Immersion Program, French Language
Completed a summer French immersion program to enhance language skills. Focused on intensive French language and cultural studies.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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