Ro Hughes

At Fundingo, I lead client implementations by analyzing requirements, recommending customized product solutions, and managing delivery from kickoff through implementation. I use Jira, Confluence, Salesforce, Claude, and other project tools to keep teams aligned and timelines on track.

Previously at Fiserv, I executed complex projects and mergers under escalated timeframes, managed capacity planning and SLAs, and served as a subject matter expert for fintech and payment products. I partnered with C-suite stakeholders, business units, and financial institutions throughout the project lifecycle while resolving escalations for high-visibility clients.

At Elan/US Bank, I onboarded clients to EFT processing systems, migrated NETS clients to meet government regulations, and delivered projects involving EMV upgrades, mobile banking apps, and digital wallets. I also create standardized procedures, improve documentation, and mentor new colleagues.

My earlier banking leadership includes directing retail operations at Riverset Credit Union, where I increased mobile app usage by 400% and retail sales results by 150%. I bring hands-on experience in operational efficiency, staff development, product implementation, compliance, and customer-focused banking services.