Joanna Martinez
@joannamartinez
Senior Program Manager specializing in large-scale card platform migrations and payments delivery.
United StatesWhat I'm looking for
I am a Senior Program Manager with 10+ years delivering large-scale credit and debit card initiatives within highly regulated financial services environments. I lead complex, multi-workstream card platform migrations from discovery through post-launch stabilization and partner closely with clients, processors, and vendors.
My background includes deep expertise in card operations, processor integrations, data mapping, certification and testing, and executive stakeholder communication. I have driven digital payment system implementations (Google Pay, Apple Pay), cutover readiness, mock conversions, and command-center coordination to ensure smooth go-lives.
I am results-oriented, customer-centric, and skilled in governance, risk and issue management, and cross-functional leadership. I am bilingual (Spanish) and currently pursuing PMP certification with an expected exam date in January 2026.
Experience
Work history, roles, and key accomplishments
VIManaged end-to-end implementation of large-scale card platform migrations and digital payment integrations (Google/Apple Pay), improving go-live readiness and post-launch stability for multinational banking clients.
Retail Branch Manager
SunTrust Bank
Sep 2013 - Jun 2014 (9 months)
Led a branch team of 4 to exceed 100% of branch goals through recruitment, training, sales initiatives, and operational compliance while growing primary banking relationships.
CORetail Branch Manager
Capital One
Mar 2009 - Aug 2013 (4 years 5 months)
Directed a team of 9 to achieve branch scorecard goals, increase assets from $79.2M to $89.3M, and improve profitability and customer satisfaction metrics to 96%+.
CORetail Lending Services Manager
Capital One
Aug 2004 - Mar 2009 (4 years 7 months)
Managed high-volume lending operations and underwriting across 247+ branches, implemented credit and loss-mitigation processes that saved over $100M and supported a portfolio of 27K+ accounts.
Education
Degrees, certifications, and relevant coursework
GUGeorgetown University
Master of Business Administration, Finance and Marketing
Master of Business Administration with concentrations in Finance and Marketing from Georgetown University.
GUGeorgetown University
Bachelor of Science in Business Administration, International Business
Bachelor of Science in Business Administration with a focus on International Business from Georgetown University.
Georgetown University
Project Management Certificate, Project Management
Completed a Project Management Certificate program at Georgetown University.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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