Reeshma Raj

Directed global customer operations and digital transformation strategy across enterprise accounts, architecting frameworks to accelerate AI innovation and maximize platform adoption. Led strategic business reviews with C-level stakeholders and designed value frameworks that secured a major banking renewal with a 42% increase in Average Order Value.

Managed operational onboarding and high-touch incident management for 8 major enterprise accounts across India, ASEAN, and ANZ, stabilizing mission-critical events and standardizing global support experiences. Achieved 100% success rate for strategic customer onboarding and maintained 100% system availability during peak-traffic events.

Led enterprise support pilot program for MuleSoft across India, managing technical resolution workflows for global accounts and directing incident command. Commanded escalation response for mission-critical incidents, implementing systemic remediation to maintain SLA compliance.

Led cross-functional delivery teams to design and execute complex MuleSoft integration strategies, modernizing legacy enterprise environments and accelerating migration initiatives. Architected robust three-tier API lifecycles and authored technical architecture documentation for multi-cloud environments.

Architected three-tier API lifecycles utilizing MuleSoft and RAML to modernize high-volume backend transaction systems and billing operations for enterprise clients. Developed scalable application modules in Agile environments to bridge legacy infrastructure and modern connected-vehicle software platforms.

Participated in the Women Leadership Programme, an executive education program.

Completed the Mastering Negotiation and Influence Programme, an executive education program.

Grade: 72.86%

Pursued a Bachelor of Engineering in Information Science, achieving 72.86%.

Grade: 74.5%

Completed Pre-University education with a focus on Biology, achieving 74.5%.

Grade: 88.48%

Completed high school education, achieving 88.48%.