Rohit Lodh

Owned end-to-end success strategy for a high-volume EU portfolio, designing health-score monitoring frameworks and tiered engagement models that maintained a 92% gross renewal rate. Built a standardized onboarding program that increased core feature adoption by 22% within 60 days and reduced at-risk escalations by 35%.

Managed a global client portfolio with complex multi-stakeholder relationships, achieving a 91% gross renewal rate and delivering $400K in annual cost savings through SaaS portfolio audits. Drove a 13% increase in net revenue retention by repositioning QBRs as ROI-focused strategic reviews.

Served as the sole strategic post-sale owner for Fortune 500 clients, improving average campaign ROI by 18% and exceeding quarterly revenue targets by 12%. Reduced support escalation rates by 20% through structured feedback loops and client-specific success criteria.

Achieved 150% of annual sales target and generated $500K+ in revenue by building consultative relationships with prospects across 10+ countries. Improved lead-to-enrolment conversion rate by 18% by redesigning the qualification and follow-up cadence.

Improved average campaign CTR by 28% across managed accounts by optimizing audience targeting and resolving creative delivery issues. Acted as the primary client-to-internal communication bridge, ensuring seamless campaign execution and average ticket resolution under 24 hours.

Delivered 100% guest satisfaction scores and received formal recognition for service excellence across high-profile corporate and diplomatic events.

Bachelor of Science in Hotel Management from Asan Memorial College of Arts and Science, completed in 2015.