@rogerrodriguez2
Operations Manager at Methodo SPA, where I lead support and technology projects after designing a scheduled-sales system for a bakery network.
ChileAt Methodo SPA, I lead the support team, coordinate technology projects, and manage requirements. Earlier, I implemented technology solutions, installed infrastructure, and trained users.
I designed and implemented a scheduled-sales system for a bakery network, and contributed to modernizing a mobile app for restaurant operations on iOS and Android. My work also includes business process analysis, backlog management, and reducing recurring support incidents by approximately 30%.
Work history, roles, and key accomplishments
Methodo SPA
Jan 2021 - Present (5 years 9 months)
Lidera el equipo de soporte, coordina proyectos tecnológicos y gestiona requerimientos.
Methodo SPA
Jan 2018 - Dec 2021 (3 years 11 months)
Implementó soluciones tecnológicas, instaló infraestructura y capacitó a usuarios.
Methodo SPA
Jan 2017 - Dec 2018 (1 year 11 months)
Brindó consultoría técnica a clientes e implementó soluciones tecnológicas.
Funziona Retail
Jan 2016 - Dec 2017 (1 year 11 months)
Lideró proyectos de implementación de software y soporte.
Degrees, certifications, and relevant coursework
Ingeniería en Sistemas, Systems Engineering
Pursued a degree in Systems Engineering, focusing on technology project leadership and software implementation.
Administración de Establecimientos Gastronómicos, Gastronomic Administration
Studied Administration of Gastronomic Establishments, covering management and operations for food service businesses.
Product Owner Certification, Product Management
Earned the Product Owner Certification, demonstrating expertise in agile product ownership and backlog management.
Data Analysis con Power BI, Data Analysis
Completed a Data Analysis with Power BI course, focusing on data visualization and business intelligence.
Especialización en Python, Programming
Completed a specialization in Python, enhancing programming skills for data analysis and automation.
Shell Script Linux, Linux Scripting
Completed a Shell Script Linux course, covering shell scripting for system administration and automation.
Product Manager, Product Management
Completed a Product Manager program, covering product strategy, development, and lifecycle management.
AWS Cloud Computing & Technical Essentials, Cloud Computing
Completed AWS Cloud Computing and Technical Essentials, covering core AWS services and cloud concepts.
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