Open to opportunities

Daphnie Ulloa Rebolledo

@daphnieulloarebolled

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IT Project Manager and Operations leader with 9 years’ experience delivering telecom and financial technology projects.

Chile

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What I'm looking for

I’m looking for an organization where I can lead end-to-end IT project delivery in telecom/financial environments, working cross-functionally with clear governance. I want to apply Agile/Scrum, KPI-driven reporting, and cost/risk management to ensure reliable outcomes.

I’m an Industrial Engineer with 9 years of experience, including 7 years leading IT projects in the telecommunications and financial sectors. I specialize in integration and implementation of new products and services, renewal of banking IT systems, and delivering complex initiatives by aligning scope, timelines, budgets, and quality expectations.

I lead internal teams and coordinate with suppliers and stakeholders, combining Agile execution with strong project governance. I build KPI frameworks and executive reporting, run risk assessments, optimize resource allocation through vendor negotiations, and improve collaboration across technical, commercial, and operational groups to strengthen service delivery and customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Scrum Master Certification Course

Current

Saytec SpA

Jan 2025 - Present (1 year 6 months)

Completed a Scrum Master certification course with Saytec SpA.

Scrum Scrum Master Agile

Project Manager

Tawa

Jan 2019 - Jan 2021 (2 years)

Led and controlled project work for multiple teams on a prepaid card project in a financial institution, coordinating suppliers and internal departments and monitoring delivery through schedules and progress reports.

Project Management Team Leadership Monitoring Gantt Charts Progress Reports Problem Solving Microsoft Office Microsoft Project Agile

Project Manager

Infracorp

Jan 2017 - Jan 2018 (1 year)

Led projects to update and modernize the INDAP credit governance system, including requirements gathering, monitoring agreements, documentation, QA testing, and risk assessments.

Project Management Requirements Gathering Agreement Monitoring Documentation Gantt Charts QA Testing Risk Assessment Process Engineering Microsoft Office Agile

Project Manager

Voip Analysis

Jan 2016 - Jan 2017 (1 year)

Implemented new digital and telecommunications products from planning through launch, coordinating suppliers and clients, technical testing, and staff training.

Project Management Product Launch Supplier Coordination Client Coordination Technical Testing Telecommunications

Project Manager

Cibeles Telecom

Jan 2014 - Jan 2015 (1 year)

Launched and implemented a new SIM card by managing development of the SIM card website, coordinating suppliers and technical tests, supporting B2B sales meetings, and training clients and internal staff.

Project Management SIM Card Launch Website and Product Coordination Supplier Coordination Meeting Minutes Technical Testing Sales Support Training Clients

Text Messaging Department Manager

Cibeles Telecom

Jan 2012 - Jan 2014 (2 years)

Managed the technical support department for B2B clients, ensuring service quality, providing technical support to sales, handling requirements and reporting, and supporting systems integration and tender preparation.

Department Management B2B Support Requirements Management Customer Loyalty Report Preparation Process documentation IT Project Leadership System Integration Tender Preparation

Operations Manager

Project Miami

Jan 2024 - Present (2 years 6 months)

Managed operations and led planning, execution, and monitoring of strategic projects, ensuring alignment with scope, timelines, budgets, and quality standards.

Operations Management Project Direction Project Planning Project Execution Budget Management KPI Tracking Vendor Management Executive Reporting