Ramon Flores Avila

I’m a Computer Engineer and senior IT delivery leader with a proven track record leading IT projects, programs, and critical services across multinational, multi-industry environments. I specialize in technical governance, cross-functional alignment, and delivering scalable technology solutions under Agile and hybrid methodologies.

At NTT Data Chile, I’ve consistently driven SLA performance from the committed 95% threshold to ~100%, reduced execution time by 15% against estimates, and sustained quality with a defect ratio of 1 incident per 120 development hours and a 2% rework rate. I led the emergency implementation and rollout of a telemedicine platform for FALP in under one month, enabling remote care for ~4,000 oncology patients with a 40% increase in coverage, while coordinating a 5-person team under pandemic constraints.

I also led deployments of ehCOS Syntphony HC across 80+ institutions in 4 countries, managing product adaptations for full hospital networks and on-time delivery. Managing up to 4 concurrent initiatives with up to 40 remote professionals, I kept unwanted attrition below 5% annually through competency-based performance reviews, biweekly coaching, and structured onboarding and knowledge transfer—while sustaining operational budgets through capacity planning and forecasting.

Earlier, as Functional Analyst & IT Project Lead at Everis Centers, I coordinated strategic initiatives in Telecommunications, Public Sector, and Healthcare, strengthening requirements gathering, functional/technical documentation, process and data modeling, and delivery commitments under Agile and Waterfall. I began in application maintenance and support at Indra Sistemas, coordinating incident management, root cause analysis, and SLA compliance; today, I continue to bridge business, operations, and engineering, including applying Generative AI to delivery optimization and reporting automation.