Open to opportunities

Roger Gutierrez

@rogergutierrez

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Motivated IT professional transitioning into cybersecurity.

United States

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What I'm looking for

I am looking for a role that allows me to grow in cybersecurity, emphasizing teamwork and continuous learning.

I am a motivated and adaptable professional with a solid foundation in IT support, banking operations, and business ownership. I hold a CompTIA Security+ certification and have hands-on experience in troubleshooting, customer service, and network setup. My proven ability to manage teams and maintain composure under pressure has allowed me to deliver high-quality results consistently.

Currently, I am transitioning into a cybersecurity role, leveraging my technical skills and security knowledge. My experience as an IT Technician at Maxrev Interactive, where I provided technical support and resolved various hardware and software issues, has equipped me with the necessary skills to excel in this field. Additionally, my background in banking has honed my problem-solving abilities and customer service skills, which are essential in any tech-driven environment.

Experience

Work history, roles, and key accomplishments

IT Technician

Maxrev Interactive, Corp

Jan 2023 - Present (2 years 5 months)

Provided technical support and resolved hardware, software, and network issues. Configured and maintained user desktops and laptops.

Technical Support System Configuration

Owner / Operator

JEM Properties Management

Jan 2016 - Present (9 years 5 months)

Managed daily business operations including logistics, budgeting, and team supervision. Trained and led landscape crews, ensuring quality service delivery.

Business Operations Logistics Budgeting Team Leadership Customer Relationship Management

Sales Service Specialist

Bank of America

Jul 2013 - Present (11 years 11 months)

Opened and closed accounts, processed loan applications, and advised customers. Resolved escalated customer issues with professionalism and clarity.

Account Management Loan Processing Customer Service Sales Conflict Resolution

Senior Bank Teller

Bank of America

Feb 2011 - Present (14 years 4 months)

Handled high-volume transactions, balanced cash drawers and vaults. Issued cashier’s checks and processed loan payments.

Customer Service Training

Education

Degrees, certifications, and relevant coursework

ATI Technical Institute

Vocational Degree, Low Voltage Electronics

Completed a vocational degree in Low Voltage Electronics, gaining foundational knowledge in electronic systems and their applications. This training provided practical skills relevant to IT and network infrastructure.

Inlet Grove Community High School

High School Diploma, General Studies

Obtained a High School Diploma, completing the foundational education requirements. This period focused on general studies and preparing for further vocational or higher education.

Palm Beach State College

Courses, Business Administration and Management

Undertook courses in Business Administration and Management, developing an understanding of business operations, logistics, and financial principles. These studies complemented practical experience in business ownership and banking.