Devon Totaram
@devontotaram
IT Specialist with a strong background in technical support and problem-solving.
What I'm looking for
I am an IT Specialist with extensive experience in providing technical support and resolving software and hardware issues. My career has been marked by a commitment to delivering exceptional customer service and innovative problem-solving. I thrive in both team environments and independent settings, efficiently managing multiple project priorities while ensuring a quality experience for all customers.
Currently, I serve as an Application Administrator II at Achieva Credit Union, where I deliver technical support for online banking and electronic services. My proficiency in automation software and web development tools has allowed me to streamline processes and enhance service delivery. I am dedicated to refining my technical skills through ongoing training and certification programs in Microsoft, CompTIA, and Linux.
Throughout my career, I have held various roles that have honed my leadership and customer service skills. From managing a team as a Store Manager at FinishLine to providing IT support for multiple clients at Homeland Computer Services, I have consistently exceeded goals and contributed to organizational success.
Experience
Work history, roles, and key accomplishments
Application Administrator II
Achieva Credit Union
May 2019 - Present (6 years 1 month)
Deliver technical support and problem-solving solutions for online banking and electronic services. Proficient in automation software and web development tools, providing exceptional customer service while maintaining member confidentiality.
IT Support Specialist
M&R IT Consulting Services, Inc.
Jan 2015 - Mar 2019 (4 years 2 months)
Provided technical support to clients for malfunctioning software, effectively communicating solutions through various channels including phone, email, and web chat.
Senior Customer Administrative Representative
Enterprise Rent-A-Car
Jan 2017 - Jan 2018 (1 year)
Managed reservations and increased customer service scores by upselling products and features, contributing to sales goals.
Senior Technician
Homeland Computer Services, LLC
Jan 2013 - May 2015 (2 years 4 months)
Provided IT support for over 20 clients, including virus protection and remote IT services, while rebuilding hardware and software.
Store Manager
FinishLine: Shoe Store
Mar 2013 - May 2015 (2 years 2 months)
Prepared sales training and organized inventory to promote variety, while maintaining and exceeding monthly sales goals and managing a team.
Education
Degrees, certifications, and relevant coursework
MyComputerCareer
Certificate in Information Technology Security & Administration, Information Technology
2020 - 2021
Completed a program focused on Information Technology Security and Administration, gaining hands-on experience and knowledge in IT security protocols and administrative practices.
Anne Arundel Community College
Associate Degree, Information Technology
2014 - 2016
Earned an Associate's Degree in Transfer Studies with a focus on Information Technology, providing a foundational understanding of IT principles and practices.
Availability
Location
Authorized to work in
Job categories
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