Open to opportunities

Devon Totaram

@devontotaram

Message

IT Specialist with a strong background in technical support and problem-solving.

United States

Message

What I'm looking for

I am looking for a role that challenges my technical skills and offers opportunities for growth in a collaborative environment.

I am an IT Specialist with extensive experience in providing technical support and resolving software and hardware issues. My career has been marked by a commitment to delivering exceptional customer service and innovative problem-solving. I thrive in both team environments and independent settings, efficiently managing multiple project priorities while ensuring a quality experience for all customers.

Currently, I serve as an Application Administrator II at Achieva Credit Union, where I deliver technical support for online banking and electronic services. My proficiency in automation software and web development tools has allowed me to streamline processes and enhance service delivery. I am dedicated to refining my technical skills through ongoing training and certification programs in Microsoft, CompTIA, and Linux.

Throughout my career, I have held various roles that have honed my leadership and customer service skills. From managing a team as a Store Manager at FinishLine to providing IT support for multiple clients at Homeland Computer Services, I have consistently exceeded goals and contributed to organizational success.

Experience

Work history, roles, and key accomplishments

Current

Application Administrator II

Current

Achieva Credit Union

May 2019 - Present (6 years)

Deliver technical support and problem-solving solutions for online banking and electronic services. Proficient in automation software and web development tools, providing exceptional customer service while maintaining member confidentiality.

Technical Support Problem Solving OPCON Customer Service Web Development Confidentiality

IT Support Specialist

M&R IT Consulting Services, Inc.

Jan 2015 - Mar 2019 (4 years 2 months)

Provided technical support to clients for malfunctioning software, effectively communicating solutions through various channels including phone, email, and web chat.

Technical Support Communication Problem Solving

Senior Customer Administrative Representative

Enterprise Rent-A-Car

Jan 2017 - Jan 2018 (1 year)

Managed reservations and increased customer service scores by upselling products and features, contributing to sales goals.

Customer Service Sales Upselling Coordination

Senior Technician

Homeland Computer Services, LLC

Jan 2013 - May 2015 (2 years 4 months)

Provided IT support for over 20 clients, including virus protection and remote IT services, while rebuilding hardware and software.

IT Support

Store Manager

FinishLine: Shoe Store

Mar 2013 - May 2015 (2 years 2 months)

Prepared sales training and organized inventory to promote variety, while maintaining and exceeding monthly sales goals and managing a team.

Sales Management Training Inventory Management Team Leadership Customer Service

Education

Degrees, certifications, and relevant coursework

MyComputerCareer

Certificate in Information Technology Security & Administration, Information Technology

2020 - 2021

Completed a program focused on Information Technology Security and Administration, gaining hands-on experience and knowledge in IT security protocols and administrative practices.

Anne Arundel Community College

Associate Degree, Information Technology

2014 - 2016

Earned an Associate's Degree in Transfer Studies with a focus on Information Technology, providing a foundational understanding of IT principles and practices.